William Morales
Houston,TX
Summary
Experience Manager successful at increasing productivity and maximizing member satisfaction. Exceptional leader with strong communication and conflict resolution 18 years of progressive leadership experience.
I have worked in different buildings in the Houston area and also worked at Costco warehouses in Puerto Rico. I have had the chance to open two buildings, The Galleria in 2008 as a Food Court Supervisor and The Woodlands in 2014 as Food Court manager. I have worked in all areas of the warehouse. My strengths are managing the fresh departments.
Overview
12
12
years of professional experience
Work History
Front End Supervisor
Costco Wholesale
06.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for Members.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to members concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored employees for better performance, leading to higher levels of productivity and job satisfaction.
Service Deli Clerk
Costco Wholesale
01.2023 - 05.2024
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for members satisfaction.
- Delivered exemplary member service to guests, even in peak business periods to promote retention.
- Provided exceptional member service, addressing concerns and offering recommendations to suit individual tastes.
Front End Assistant
Costco Wholesale
09.2022 - 01.2023
- Answered questions about items and addressed members concerns.
- Helped members complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Help keep control of the self check out lanes and assists members with Scanning.
- Helped the Service Deli during the holiday season.
Service Deli Manager
Costco Wholesale
07.2017 - 10.2021
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials (Dry goods) on weekly basis.
- Set and enforced performance and service standards to keep consistent, high-quality environment focus on member satisfaction.
- Set schedules for 10 employees by planning and designating shifts and hours focusing on meeting benchmarks.
- Inspected preparation and storage of equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained the department cleanliness and sanitation through correct procedures and scheduled services that were needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- promoted a good and safe environment for employees.
Food Court Manager
Costco Wholesale
11.2014 - 07.2017
- Promoted positive atmosphere and went above and beyond to guarantee each member received exceptional service.
- Carefully interviewed, selected, trained and supervised staff.
- Performed department inventory.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Write a schedule that met benchmarks while also taking care of our members.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working environment to reduce risk of injury and accidents.
Gas Station/ Cart Crew Supervisor
Costco Wholesale
04.2012 - 02.2013
- Resolved issues quickly to maintain productivity goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees in time management and proper ways to complete job duties.
- Pitched in to help with various job tasks, fill in for sick employees to be able to take care of our members.
- Supervised cleanup activities to remove debris and unnecessary supplies from premises.
- Receive Gas deliveries and properly documented in the system.
- Provide exceptional member service to members at the Gas Station and supervising Staff to keep consistency.
Education
Lone Star College
Houston TxHigh School Diploma -
Ramey School
Puerto Rico06.2001
Skills
- Health Code Compliance
- Employee training
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Safe Work Practices
- Employee Performance Evaluations
- Inventory Accuracy
- Monthly Inventory counts
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Front End Supervisor
Costco Wholesale
06.2024 - Current
Service Deli Clerk
Costco Wholesale
01.2023 - 05.2024
Front End Assistant
Costco Wholesale
09.2022 - 01.2023
Service Deli Manager
Costco Wholesale
07.2017 - 10.2021
Food Court Manager
Costco Wholesale
11.2014 - 07.2017
Gas Station/ Cart Crew Supervisor
Costco Wholesale
04.2012 - 02.2013
Lone Star College
High School Diploma -
Ramey School
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