Summary
Overview
Work History
Education
Skills
ENJOY WATCHING SPORTS, MOVIES WITH THE FAMILY, ENJOYS MY DOGS
Timeline
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WILLIAM MORALES

LONGWOOD,FL

Summary

Driven by a proven track record of enhancing customer satisfaction and revenue growth, particularly at RS Americas Group, I excel in client relationship building and strategic sales tactics. Leveraging CRM proficiency and exceptional communication skills, I consistently exceed sales targets, demonstrating adaptability and a commitment to continuous improvement. Customer Manager offering 36-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

37
37
years of professional experience

Work History

IKAM CUSTOMER ACCOUNT MANAGER

RS AMERICAS GROUP
05.2010 - Current
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.

STORE MANAGER

CITY ELECTRIC SUPPLY
01.2008 - 11.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

OUTSIDE SALES

CITY ELECTRIC SUPPLY
01.2007 - 12.2008
  • Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
  • Supported outside sales representatives by scheduling appointments and preparing relevant materials for meetings.
  • Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
  • Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Established strong relationships with sales representatives through consistent communication and prompt resolution of commission-related issues.

OUTSIDE SALES REP

Gexpro
09.2006 - 12.2007
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.

ISIDE SALES MANAGER

COOPER ELECTRIC SUPPLY
01.2001 - 08.2006
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Managed a high-performing inside sales team to exceed company targets and quotas consistently.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Trained new inside sales representatives, resulting in improved team performance and increased sales results.

COUNTER SALES REP

COOPER ELECTRIC SUPPLY
01.1998 - 12.2000
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Informed customers about important policies and conditions on sales.
  • Contributed to a positive work atmosphere by actively participating in team meetings and offering support where needed.
  • Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.

WAREHOUSE MANAGER

COOPER ELECTRIC SUPPLY
01.1996 - 12.1997
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Developed and maintained knowledgeable and productive team of employees.
  • Integrated warehouse operations with existing and new business processes.
  • Created and enforced detailed organization processes to increase quality and service standards.

Warehouse Worker

Billows Electric Supply
03.1988 - 12.1995
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

High School Diploma -

Cherokee High School
Marlton, NJ
06.1989

Skills

  • Client Relationship Building
  • Performance Tracking
  • Sales tactics
  • Revenue Generation
  • CRM proficiency
  • Account Servicing
  • Opening and closing procedures
  • Contract Negotiation
  • Point of sale operation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team building
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Adaptability
  • Written Communication
  • Problem-solving aptitude
  • Order Processing
  • Sales Techniques
  • Professional Demeanor
  • Continuous Improvement
  • Decision-Making

ENJOY WATCHING SPORTS, MOVIES WITH THE FAMILY, ENJOYS MY DOGS

I ENJOY FAMILY TIME WEATHER IS WATCHING A MOVIE OR SPORTS ON TV.  PLAYING WITH THE DOGS ALL THREE OF THEM. LOVE THE BEACH AND BEING OUT IN THE SUN. LIKE TO TRAVEL AND EXPERIENCE NEW PLACES

Timeline

IKAM CUSTOMER ACCOUNT MANAGER

RS AMERICAS GROUP
05.2010 - Current

STORE MANAGER

CITY ELECTRIC SUPPLY
01.2008 - 11.2009

OUTSIDE SALES

CITY ELECTRIC SUPPLY
01.2007 - 12.2008

OUTSIDE SALES REP

Gexpro
09.2006 - 12.2007

ISIDE SALES MANAGER

COOPER ELECTRIC SUPPLY
01.2001 - 08.2006

COUNTER SALES REP

COOPER ELECTRIC SUPPLY
01.1998 - 12.2000

WAREHOUSE MANAGER

COOPER ELECTRIC SUPPLY
01.1996 - 12.1997

Warehouse Worker

Billows Electric Supply
03.1988 - 12.1995

High School Diploma -

Cherokee High School

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WILLIAM MORALES