William Moran
District Sales Manager
East Amherst,NY
Summary
Goal-oriented manager with distinguished experience in automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
District Sales Manager
NAPA Auto Parts - Genuine Parts
Williamsville , NY
05.2022 - Current
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Developed strong relationships with key referral sources, resulting in Number% increase in referrals.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
Store Manager
Autoplus Auto Parts
Amherst, NY
05.2021 - 05.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
AutoZone
Depew , NY
12.2009 - 05.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Advance Auto Parts
Chicopee, MA
09.1996 - 12.2008
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Yes - General Studies
Easthampton High School
Easthampton, MA 09.1986 - 06.1990
Associate Of Arts And Sciences - Business Administration And Management
Springfield Technical Community College
Springfield, MA 09.1992 - 05.1994
Skills
Relationship building and management
Team coordination
Staff Management
Sales expertise
Goal Setting
Performance improvements
Business development and planning
Territory Management
Timeline
District Sales Manager
NAPA Auto Parts - Genuine Parts
05.2022 - Current
Store Manager
Autoplus Auto Parts
05.2021 - 05.2022
Store Manager
AutoZone
12.2009 - 05.2022
General Manager
Advance Auto Parts
09.1996 - 12.2008
Associate Of Arts And Sciences - Business Administration And Management
Springfield Technical Community College
09.1992 - 05.1994
Yes - General Studies
Easthampton High School
09.1986 - 06.1990