William Moreno
Atlanta,GA
Summary
Driven Assistant Manager with 7+ years of experience cultivating partnerships, retaining accounts and growing profit. Fluent in English and Spanish; strong interpersonal skills while exceeding client/customer satisfaction. Strong leader, team player, and problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to learn and grow up with the company.
Overview
8
8
years of professional experience
Work History
Assistant Manager
14th Street Modern & Vintage Home
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitor trade profiles for Interior Design firms.
- Centralize all levels of inventory - current, rentals, loss or damaged.
- Operate all opening and closing procedural efforts.
- Coordinate social media posts on behalf of store to engage with perspective and current customers.
- Organize credit and approval files for trade and public accounts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Address current sales, forecasting future needs, making sure items sold were in good condition before leaving store.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Prickly Pear Taqueria
05.2015 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Gained experience in multitasking, oral and verbal communication, customer satisfaction and conflict.
Education
Bachelor of Arts - Marketing
University Jose Antonio Paez
Venezuela05.2012
Skills
- Customer Relations
- Negotiation and Conflict Resolution
- Bilingual
- Attention to Detail
- Willingness to Learn
- Retail Operations Management
- Overseeing Employees
- Microsoft Office Expertise
- Customer Service and Satisfaction
Timeline
Server
Prickly Pear Taqueria
05.2015 - 12.2018
Assistant Manager
14th Street Modern & Vintage Home
03.2015 - Current
Bachelor of Arts - Marketing
University Jose Antonio Paez
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