William Morgan
Muscle Shoals,AL
Summary
Proven leader with extensive experience at WS Badcock Corp, adept in strategic planning and team leadership. Excelled in enhancing operational efficiency and fostering stakeholder relationships, significantly contributing to long-term business growth. Skilled in conflict resolution and operations management, consistently achieving increased client satisfaction and team performance.
Overview
31
31
years of professional experience
Work History
Vice President of Dealer Operations
WS Badcock Corp
07.2023 - Current
- Cultivated strong relationships with key stakeholders, including associate dealers, vendors, regulators, and department leaders to promote collaboration and long-term success.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Acted as a liaison between our associate dealers and corporate management.
- Lead a team of directors and field consultants, overseeing 305 dealer owned locations, helping our associate dealers grow their businesses.
- Assisted in resolving contract disputes through discussion and mediation.
- Evaluated sites, demographics, and costs for growth into new markets.
- Provided new associate dealers and field consultants with operation training. This included an understanding of the basics of retail leases, permitting, business structures, budgeting, and general operations.
Owner/Operator (Furniture Retail)
D.B.A. Badcock Home Furniture & More
06.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Expanded business into new markets.
- Oversaw the construction of new locations, ensuring that standards were met.
Director of Dealer Operations
WS Badcock Corp
05.1993 - 06.2017
- Started in delivery, working my way up through the years. Served as collection manager, store manager, auditor, dealer advisor, and eventually a regional director with a team that oversaw 115 dealer owned stores.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Provided operational and basic business training to new associate dealers and regional consultants.
- Evaluated sites, demographics, and costs for new market growth.
- Cultivated talent within the organization to become new owner operators.
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Conflict Resolution
- Strategic Planning
- Operations Management
- Customer Service
- Data Analysis
- Public Speaking
Timeline
Vice President of Dealer Operations
WS Badcock Corp
07.2023 - Current
Owner/Operator (Furniture Retail)
D.B.A. Badcock Home Furniture & More
06.2017 - Current
Director of Dealer Operations
WS Badcock Corp
05.1993 - 06.2017
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