William Morgan
Orlando
Summary
Guest-experience and live-entertainment professional with hands-on experience as a Venue Experience Specialist in large-scale arenas and stadiums, supporting high-volume concerts, sporting events, and major productions. Trusted to manage crowd flow, guest safety, and real-time problem solving in fast-paced environments. Proven leader who trains new team members—especially those new to entertainment—on full venue operations, layouts, and guest-service standards, ensuring they arrive fully prepared and confident on the floor. Known for reliability, adaptability, strong communication, and the ability to deliver exceptional guest experiences under pressure. Actively seeking to grow within Universal’s entertainment operations.
Overview
2
2
years of professional experience
Work History
Club Concierge
Loews Hotels
Orlando
08.2025 - Current
- Delivered luxury guest service in Club Lounge by anticipating needs and personalizing experiences.
- Maintained lounge operations, ensuring cleanliness and optimal presentation of food and beverages.
- Resolved guest requests and concerns promptly while upholding brand standards.
- Coordinated with hotel departments to accommodate special requests and VIP needs.
- Provided comprehensive knowledge of resort amenities and Universal Orlando, offering recommendations and assistance.
- Ensured privacy and security for Club Level guests through effective access control measures.
Venue Experience Specialist
City of Orlando – Orlando Venues
Orlando
06.2025 - Current
- Delivered exceptional guest service during concerts, games, and large-scale events in high-volume settings.
- Conducted comprehensive training for new hires.
- Educated staff on guest-service standards, arena layouts, safety procedures, and seating operations.
- Facilitated real-time problem-solving sessions to ensure staff preparedness and confidence on the floor.
- Recognized as a reliable team member, consistently adapting to changing conditions with professionalism.
- Managed guest flow, seating assistance, and crowd safety in busy areas.
- Resolved guest concerns with composure, achieving positive outcomes under pressure.
- Collaborated with operations, security, and event staff to execute events smoothly and enhance guest experiences.
Server
Levy Restaurants - Kia Center
Orlando
08.2023 - Current
- Delivered high-end VIP dining service for premium ticket holders during sold-out events.
- Maintained table readiness through bussing, resetting, and polishing glassware.
- Collaborated with servers, bartenders, and kitchen staff for efficient service delivery.
- Provided fast-paced service under pressure, consistently meeting luxury hospitality standards.
- Addressed guest needs and special requests to enhance satisfaction and encourage repeat visits.
- Recognized for speed and professionalism in a high-profile food and beverage environment.
Education
Associate of Science - A.A. in General Studies – Entertainment Management
Valencia College - UCF Rosen
Orlando, FLSkills
- Customer Service & Guest Relations
- VIP Guest Handling
- Event Operations & Venue Management
- Crowd Control & Guest Flow Management
- Event Coordination & Support
- Conflict Resolution & De-escalation
- Team Training & Team Building
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Food & Beverage Service Support
- Operations Support
- Problem Solving & Decision Making
Timeline
Club Concierge
Loews Hotels
08.2025 - Current
Venue Experience Specialist
City of Orlando – Orlando Venues
06.2025 - Current
Server
Levy Restaurants - Kia Center
08.2023 - Current
Associate of Science - A.A. in General Studies – Entertainment Management
Valencia College - UCF Rosen