William Morrill
Vancouver,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
The Furniture Shack
03.2019 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
14R Air Defense
US Army
06.1996 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Regional Manager
Aaron's Sales And Lease
08.2016 - 03.2019
- Coordinated with other district managers to actualize performance improvement strategies.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established and maintained operational standards for 6 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
General Manager
Aaron's Sales And Lease
04.2012 - 08.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
District Manager
Rent A Center
11.2002 - 04.2012
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Supervised 6 locations to enforce high-quality standards of operation.
Education
High School Diploma -
Reynolds High School
Troutdale, OR06.1995
Skills
- Financial Administration
- Change Implementation
- Sales Strategies
- Risk Mitigation
- Management Team Building
- Performance Evaluation and Monitoring
- Inventory Control
Timeline
General Manager
The Furniture Shack
03.2019 - Current
Regional Manager
Aaron's Sales And Lease
08.2016 - 03.2019
General Manager
Aaron's Sales And Lease
04.2012 - 08.2016
District Manager
Rent A Center
11.2002 - 04.2012
14R Air Defense
US Army
06.1996 - 10.2022
High School Diploma -
Reynolds High School
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