WILLIAM MOSS
Las Vegas,NV
Summary
Dynamic Customer Service Sales Specialist with proven success at Lowes Home Centers, recognized for driving revenue growth through strategic upselling and exceptional problem-solving skills. Adept at fostering customer relationships and enhancing satisfaction, leveraging product knowledge and active listening to create tailored solutions that boost loyalty and engagement.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE SALES SPECIALIST
Lowes Home Centers
08.2001 - 11.2021
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Increased revenue with strategic upselling of products and services to existing customers.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Achieved top sales performer status consistently through effective upselling techniques and product knowledge expertise.
- Created personalized solutions for each customer inquiry while ensuring adherence to company policies and guidelines for quality assurance purposes.
Education
High School Diploma -
WILLIAM J BOGAN
Chicago, ILSkills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Phone etiquette
- Product knowledge
Timeline
CUSTOMER SERVICE SALES SPECIALIST
Lowes Home Centers
08.2001 - 11.2021
High School Diploma -
WILLIAM J BOGAN
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