William Motter
Odenville,AL
Summary
Highly organized Assistant Manager skilled in managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Waffle House
08.2019 - 11.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Provided guidance and support to junior staff members during challenging situations.
Tree Mechanic
Strickland Tree Service
01.2021 - 07.2021
- Cutting and dragging tree limbs
- Operating a chainsaw
- Operating company vehicles
Construction Worker
KAH Construction
01.2018 - 11.2018
- Demolition
- Transferring materials
- Assisting in carpentry and residential electric work
- Cleaning and organization
Education
High School Diploma - undefined
Pinson Valley Highschool
Pinson, Alabama05.2014
Skills
- Operations Management
- Employee Performance Evaluations
- Cost Reduction
- Task Delegation
- Customer Relations
- Money Handling
- Consulting
- Staff Management
- Sales Strategies
- Task prioritization
- Analytical thinking
- Organizational skills
- Adaptability and flexibility
- Attention to detail
- Time management
- Workload management
- Problem-solving abilities
- Staff training and development
- Goal setting
- Employee engagement
- Creative thinking
- Typing/Computer Science/BTA
Certification
- Foodhandler's License
- Visual Arts
Timeline
Tree Mechanic
Strickland Tree Service
01.2021 - 07.2021
Assistant Manager
Waffle House
08.2019 - 11.2023
Construction Worker
KAH Construction
01.2018 - 11.2018
High School Diploma - undefined
Pinson Valley Highschool
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