Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Moxley

Ridgely,MD

Summary

Dynamic Commercial Service Technician with extensive experience at Pyke Mechanical, excelling in HVAC systems installation and repair. Proven track record in enhancing customer satisfaction through effective troubleshooting and meticulous documentation. Committed to delivering exceptional service and maintaining high standards.

Commercial services specialist with strong expertise in HVAC systems, electrical troubleshooting, and maintenance. Known for excellent team collaboration and adaptability in dynamic work environments. Consistently delivers high-quality results and ensures operational efficiency. Dependable and results-driven, with focus on solving complex technical issues and enhancing customer satisfaction.

Dependable Tech bringing top-notch customer relations, planning, and mechanical repair skills gained during 30 years in business. Competent in independently organizing installation and repair plans. Cooling towers, chillers, package units(3-80 ton), splits, Mini splits, etc.

Overview

28
28
years of professional experience

Work History

Commercial Service Technician

Pyke Mechanical
11.2020 - 04.2025
  • Proactively identified potential hazards during site visits for corrective action before they became problems.
  • Navigated complex installations with precision while adhering to company standards and local codes and regulations.
  • Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed routine maintenance on heating and cooling systems.
  • Supervised and instructed apprentices and newer journeymen.
  • Kept up-to-date records of work completed using company software applications ensuring accurate billing/inventory control.
  • Continuously sought feedback from customers/supervisors for personal development aligning actions with business goals and objectives.
  • Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
  • Established strong client relationships with clear communication, timely responses, and professional service.

Commercial Service Technician

CA Mechanical
01.2018 - 11.2020
  • Navigated complex installations with precision while adhering to company standards and local codesregulations.
  • Consistently met or exceeded performance metrics in areas of productivity, quality, and safety.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
  • Streamlined preventive maintenance processes for improved equipment reliability and reduced downtime.
  • Educated clients on proper care and maintenance techniques to maximize equipment lifespan and performance.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.

Commercial Service Technician

Mayne Mechanical
06.2015 - 12.2016
  • Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Optimized performance by balancing systems and calibrating controls.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed routine maintenance on heating and cooling systems.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Commercial Service Technician

Capron
02.2003 - 06.2015
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
  • Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
  • Established strong client relationships with clear communication, timely responses, and professional service.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Inspected cooling systems and identified potential problems.
  • Optimized performance by balancing systems and calibrating controls.
  • Performed routine maintenance on heating and cooling systems.
  • Inspected equipment to diagnose operational issues.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Commercial Service Technician

Central Air/Encompass
02.1997 - 01.2003
  • Expanded technical expertise by participating in ongoing training and staying current on industry advancements.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
  • Educated clients on proper care and maintenance techniques to maximize equipment lifespan and performance.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Established strong client relationships with clear communication, timely responses, and professional service.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Inspected cooling systems and identified potential problems.
  • Performed routine maintenance on heating and cooling systems.
  • Inspected equipment to diagnose operational issues.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Education

High School Diploma -

Gov TJ
Frederick, MD
05-1992

Skills

  • Pneumatic controls, Electrical systems
  • Welding techniques
  • Diagnostic testing
  • Schematic interpretation
  • System calibration
  • Energy management
  • HVAC systems
  • Commercial appliances
  • Preventative maintenance
  • Building automation
  • Customer service
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Installation and repair
  • Troubleshooting skills
  • Verbal and written communication
  • Valid Driver's license
  • Heavy lifting
  • Professional and courteous
  • Client relationship management
  • Customer relationship management
  • Analytical thinking
  • Service reports
  • Documentation and reporting
  • Preventive Maintenance
  • Troubleshooting
  • Diagnostics skill
  • Equipment maintenance
  • System installation
  • Equipment troubleshooting

Timeline

Commercial Service Technician

Pyke Mechanical
11.2020 - 04.2025

Commercial Service Technician

CA Mechanical
01.2018 - 11.2020

Commercial Service Technician

Mayne Mechanical
06.2015 - 12.2016

Commercial Service Technician

Capron
02.2003 - 06.2015

Commercial Service Technician

Central Air/Encompass
02.1997 - 01.2003

High School Diploma -

Gov TJ

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