William Mullins

Signet Jewelers

11.2001 - 10.2024

Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
Increased store traffic by organizing engaging events and promotions that appealed to target customers.
Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed inventory control, cash control, and store opening and closing procedures.
Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.