William Mullins
Chester ,VA
Summary
Dynamic sales leader with a strong track record of achieving a 40% growth in customer portfolio through strategic eCommerce program development. Expertise in fostering collaborative environments to drive customer success and streamline onboarding processes, resulting in improved retention and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
McKesson Medical Surgical
Richmond, VA
01.2026 - Current
- Managed customer onboarding processes, facilitating smooth transitions to enhance customer satisfaction.
- Collaborated with cross-functional teams to develop targeted strategies, driving customer success and retention.
- Analyzed customer feedback, identifying key areas for service improvement to enhance overall experience.
- Coordinated cross-functional teams to resolve complex customer issues.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with sales teams to address customer needs and concerns.
- Provided ongoing support through regular follow-up communications.
eCommerce Account Manager
McKesson Medical Surgical
11.2022 - 01.2026
- My primary focus is development and expansion of an existing eCommerce program with a team of three.
- I grew my customer portfolio by 40% through structuring a new lead process.
- Adapted to online market by securing new clients aligned with growth goals.
- Collaborated on eCommerce setup guide and established standard setup for eCommerce accounts in other divisions.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated product listings across multiple e-commerce platforms.
- Negotiated contracts with vendors and suppliers on behalf of clients.
Assistant Store Manager
Abercrombie & Fitch
10.2021 - 09.2022
- I oversaw day-to-day store operations and scheduling at my site.
- Trained and coached staff in customer service engagement, upselling techniques, and conversation etiquette to improve customer interactions.
- Partnered with my store manager to introduce innovative strategies for revenue enhancement.
- Focused on improving team performance through targeted staff development initiatives.
- Our store location had seen a rise in conversion rate by 4% since implementing my development techniques.
- Brand Associate 2017 - 2019
Student/ Alumni Sales Associate
Randolph Macon College
01.2019 - 12.2021
- I provided excellent customer service to our fellow Alumni and was even our store's personal shopper.
- Facilitated positive workflow for team members and trained new associates.
- Assisted with major events and engaged Alumni about campus store merchandise.
- Marketing and modeling the merchandise within the store served as a key component.
- Designed and updated store layout daily to enhance sales visibility.
- I worked alongside a staff member to organize and push the upselling of clearance.
Assistant Store Manager
Extra Space/ Prime Storage
02.2021 - 10.2021
- Maintained property value and presentation to ensure high standards for customer satisfaction.
- Executed administrative tasks including filing, processing new applications, scheduling maintenance appointments, and preparing detailed reports for management.
- Conducted daily property walkthrough to assess and enhance its visual appeal.
- Collaborated daily with a team member to address and implement property improvement initiatives.
- Facilitated the property transition during the acquisition following the sale from Prime Storage to Extra Space.
- This included new software, new marketing, and new operations to maintain the property.
Student Financial Administrative Assistant
Randolph Macon College
01.2019 - 12.2020
- Assisted four financial counselors by coordinating student inquiries and facilitating efficient communication.
- Oversaw documentation of students' financial reports and student worker records to ensure accuracy and compliance.
- Supervised student workers and ensured compliance with work authorization requirements.
- Organized office operations, managed appointments, communicated with parents and students, and assisted students with FASFA applications.
Student Intern
Southern States
01.2020 - 02.2020
- Collaborated with planning and development team to support project initiatives.
- Created bulletins for company modules and software to enhance communication.
- Proofread all outgoing documentation and presentations to ensure accuracy and clarity.
- Presented detailed findings during corporate meetings to inform decision-making.
Education
Bachelor of Arts - Business Management
Randolph Macon College
Ashland, VA01-2021
Associates of General Studies - Political Science
German's Community College
Fredericksburg, VA04-2018
Skills
- Customer onboarding
- Onboarding processes
- Customer relationship management
- Relationship management
- Strategic account management
- User engagement strategies
- Ecommerce platform management
- Contract negotiation
Awards And Acknowledgements
- Gladys P Todd Academy (Early College Scholar Program)
- Presidential Education Award
- Early College Scholar Award
- Governor School Appointed medal
- Student appointed liaison for my graduation class (2016-2018)
Certification
Yellow Belt Six Sigma
Timeline
Customer Success Manager
McKesson Medical Surgical
01.2026 - Current
eCommerce Account Manager
McKesson Medical Surgical
11.2022 - 01.2026
Assistant Store Manager
Abercrombie & Fitch
10.2021 - 09.2022
Assistant Store Manager
Extra Space/ Prime Storage
02.2021 - 10.2021
Student Intern
Southern States
01.2020 - 02.2020
Student/ Alumni Sales Associate
Randolph Macon College
01.2019 - 12.2021
Student Financial Administrative Assistant
Randolph Macon College
01.2019 - 12.2020
Bachelor of Arts - Business Management
Randolph Macon College
Associates of General Studies - Political Science
German's Community College