William Munn
Denver,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals while specializing in strategic planning, operational leadership, and improvements for projects. Bringing many years of experience from various industry's to new a position with long-term potential for growth and advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Enterprise Rent-A-Car
Centennial, CO
01.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
Museum Guide
National World War II Museum
New Orleans, LA
06.2017 - 06.2020
- Assisted in educating guests on the history and significance of artifacts, paintings, relics, and other pieces on display in the museum.
- Created promotional materials for upcoming events or programs taking place at the museum through the Living History Core.
- Organized special events such as lectures, workshops, and family days at the museum.
- Supervised volunteers helping out with various tasks throughout the day.
- Developed educational materials such as handouts, brochures to help the museum come to life.
- Monitored visitor activity to ensure that all rules were followed while inside the museum.
- Prepared reports detailing visitor numbers, feedback from patrons, any issues that arose during visits.
- Assisted with setting up temporary displays or rearranging permanent ones when necessary.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
Education
Bachelor of Arts - History
Southeastern Louisiana University
12-2019
Skills
- Employee Development
- Strategic Planning
- Operational Reports
- Process Improvement
- Clear Communicator
- Staff and Business Management
- Multilingual in Spanish and English
- Proficient with CRM, Microsoft Software, and Google Workspace
Affiliations
- Musician
- Health and Wellness
- Living History
Accomplishments
- National WWII Living History Coordinator
- Sales Presentation Award
- Best Of The Best Program
- Elite Performer
Certification
- Enterprise MIT Certified
- Home Inspection Certification
Timeline
Branch Manager
Enterprise Rent-A-Car
01.2022 - Current
Museum Guide
National World War II Museum
06.2017 - 06.2020
Bachelor of Arts - History
Southeastern Louisiana University
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