Summary
Overview
Work History
Education
Skills
Timeline
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WIlliam Murphy

Pendergrass,GA

Summary

Proven Office Manager/Controller at Hayes Chrysler Dodge Jeep, Inc, adept in office administration and customer relations, enhanced team productivity and maintained financial integrity by reconciling $2.5m monthly expenses. Excelled in employee supervision and client service, fostering robust vendor and customer relationships while ensuring compliance and operational efficiency at Regions Bank. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience

Work History

Office Manager / Controller

Hayes Chrysler Dodge Jeep, Inc
03.2003 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed payroll data entry and processing for 380 employees to comply with predetermined company guidelines.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Calculated salesperson commissions based on established parameters and disbursed payments.
  • Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
  • Oversaw accounts payable and receivable operations for automotive business with $2.5m in monthly expenses.

Branch Manager

Regions Bank
06.1999 - 03.2003
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
  • Examined customer loan applications for loan approvals and denials.
  • Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
  • Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
  • Consulted customers to boost product sales and services.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Actively collected past due loans and assisted the collections and recovery depart in their efforts as needed.

Education

Bachelor of Arts - Business Administration And Management

University of North Georgia
Dahlonega, GA
05.1999

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Employee Supervision
  • Customer Relations
  • Account Reconciliation
  • Administrative Support
  • Payroll Processing
  • Document Management

Timeline

Office Manager / Controller

Hayes Chrysler Dodge Jeep, Inc
03.2003 - 05.2024

Branch Manager

Regions Bank
06.1999 - 03.2003

Bachelor of Arts - Business Administration And Management

University of North Georgia

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WIlliam Murphy