Summary
Overview
Work History
Education
Skills
Timeline
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William Murphy

Bristol

Summary

Experienced and accomplished professional in the retail industry with a proven track record of successfully managing multiple complex stores within the district. Recognized by the district for expertise in identifying and developing individuals for promotions to store manager and assistant store manager positions. Consistently achieving remarkable revenue growth and surpassing sales targets through strategic leadership and a sales-driven approach.

Overview

32
32
years of professional experience

Work History

Store Manager

THE HOME DEPOT
06.2024 - Current
  • Direct the P&L performance and daily operations of a $72M retail operation averaging18K transactions weekly, driving overall store profitability and ensuring the environment remains safe without incidents
  • Manage a team of 6 Salaried Managers and 11 Department Supervisors leading and delivering a positive employee experience for183 associates to drive sales and instill in all associates the critical nature of superior customer service
  • Accountable for all store operations, sales, customer service, HR/administration, and finance and accounting functions, including product ordering and restocking, night crew and front-end operations, merchandising sets, and inventory control for the high-volume store
  • Work with department heads to provide enhanced new associate orientation and training to ensure team productivity and effective payroll utilization to maximize store performance
  • Communicate, implement, and execute corporate strategies to drive alignment and establish store direction, elevating store standards, creating consistency in the store environment, and strengthening personnel management and operational controls
  • Guided team in creating customer awareness and education about online ordering and pick-up opportunities, increasing overall online sales by20% in 202
  • Promoted 4 Department Supervisors (DS) and one Customer Experience Manager to pass her RAMP Salaried Manager assessment. Prepared 2 Assistant Store Managers for RAMP and promoted to Store Managers
  • Key Achievements
  • Guided department teams in transforming a struggling store to exceed $1M/aisle sales goal for ten aisles in the store in2023
  • Led a safety-focus initiative to turnaround safety from the one of the highest in OSHA recordables and lost time in the region to achieving Zero OSHA recordables and Zero Lost Time for 186 days and counting

Store Manager & Specialty & Pro Captain

THE HOME DEPOT
06.2022 - 06.2024
  • Oversaw sales, merchandising, P&L, operations, inventory control, customer service and human resources activities and results for a $70M location accountable for enhancing the store operations, processes and procedures, customer service, staff training and retention while ensuring clean and professional store appearance to exceed overall sales and profitability targets
  • Reviewed monthly financials and store reporting, executed strategic plans to combat operational and merchandising issues, and identified operational inefficiencies and processes, implementing sustainable solutions to improve profitability and increase gross margins
  • Selected as District PRO & Specialty captain from2022-2025, coaching and training store leaders 11 store locations on key operational processes and strategies and providing them the leadership and management skills to increase profitability, minimize shrinkage, and lower safety incidents
  • Key Achievements
  • Exceeded sales plan by 2.7% and grew sales by 9.8% for fiscal year2023, becoming #2 in the district for sales performance
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager

THE HOME DEPOT
01.2020 - 06.2022
  • Managed the P&L for a $ 74M store operation, averaging 16K transactions weekly, leading a team of 6 Salaried Managers, 12 Department supervisors, and 143+ Associates, cultivating a customer-centric sales and service environment focused on increasing sales performance and profitability while creating a safe environment
  • Exceeded sales plan by 10.7% and delivered a comp of12.2% driven by strong performance in specialty, services and pro, delivering the highest sales transaction growth in the district
  • Developed store strategy to maximize sales and profitability by overseeing all budgeting, personnel management, inventory control, purchasing, online in-store order fulfillment, safety, cash management and customer service
  • Analyzed and interpreted financial data and sales reporting, assessing business opportunities to impact sales results and yield YoY maximization positively
  • Streamlined and optimized operational processes to drive profitability and reduce inventory shrinkage, focused on key operational deficiencies
  • Optimized staffing requirements by attracting, retaining, and developing top talent to meet aggressive budget goals.
  • Delivered vital customer service metrics, one of only 3 stores to make a goal in the district with LTSA (likelihood to shop again) at 88.8% and online satisfaction at 83.7%
  • Key Achievements
  • Leveraged SCOP to 6.7% vs Plan by controlling operational expenses
  • Facilitated and implemented the roll out of a new company-wide store leadership structure which included promoting 2 Department Supervisors (DS) to Customer Experience Managers and adding a salaried Night Operations Assistant Manager
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager & District Specialty Captain

THE HOME DEPOT
01.2018 - 01.2020
  • Directed a $55M store operation, managing and coaching a team of 12 department supervisors and ~180 associates, maximizing sales and profitability by overseeing the full P&L, budgeting, employee leadership and development, customer service, inventory control, cash management, and safety
  • Achieved #1 in all New England over 115 stores and was recognized at the annual store managers meeting across the company
  • Aligned store employees with the company expectations by leveraging statistical data, increasing engagement, and retention and provided enhanced training and coaching for associates to improve their personal performance
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Determined areas requiring cost reduction and operational improvement monitoring performance to ensure efficient and effective services while staying within the budgetary limits
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • District Specialty Captain responsible for ensuring the success of the specialty departments (kitchen & bath, flooring and décor, appliances, millworks, and install services) for11 store locations, providing store-level and district training, store guidance and walk-throughs, and realignment conference calls allowing the district to maintain top performance in sales
  • Proposed and led a district community project with over a $10K grant, bringing in30 volunteers from the9 stores to improve and finish a home for a single mother with a son who had SMA and was wheelchair-bound, making it functional for his needs and wheelchair accessible
  • Key Achievement
  • Assumed the Store Manager position in an underperforming store, delivering the highest revenue increase in the district
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

THE HOME DEPOT
12.2015 - 01.2018
  • Accountable for leading the profitable operations of a $43M store operation by coaching and developing143+ associates to drive sales through providing great customer service, resolving people issues, identifying operational improvements, monitoring the market, and executing effective strategic plans to improve the business consistently
  • Achieved top store in district in overall sales and SCOP performance over 10 stores.
  • Coached and trained the leadership team and associates in providing customer service excellence while maintaining company standards for sales floor expectations, leading to increased profits and exceeding company sales goals
  • Drove significant sales, customer loyalty, and employee performance improvements by developing business plans for the store through effective analysis of core categories, staff strengths, and market trends
  • Assessed and maximized store sales, profitability, and service opportunities by conducting in-store and competitive walks
  • Coordinated the ability of the entire district leadership team to attend the Women in Leadership district training and recognition events
  • Key Achievement
  • Improved merchandising and safety standards, reducing the OSHA rate to under goal by3.
  • Changed store safety performance and achieved 530 days safe
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Operations Manager & District Operations Trainer

THE HOME DEPOT
03.2006 - 01.2015
  • Provided leadership for a $75M store operations, leading and coaching ~150 salaried managers and associates, developing and executing the core business strategy to maximize store sales and profitability
  • Created and implemented plans aligned with the weekly retail playbook, maintained allotted retail budget for markdowns, adjusted staffing levels, commended exceptional performance, and eliminated poor performance
  • Collaborated with ASMs to reduce the shrinkage of the inventory by ensuring proper in-stock organization, and training individuals in proper inventory prep
  • Selected as Operations Captain to maximize specialty business in support of the Operations teams, achieving the plan for a district of9 stores, leading to significant growth and profitability improvements
  • Developed an environment of openness and trust, establishing one-on-one relationships with customers and cultivating core-business relationships with professionals that yielded maximized revenue and transaction improvement
  • Optimized the scheduling process to maximize the utilization of the mix of full-time and part-time employees, decreasing the overage in actual hours used versus sales-adjusted hours
  • Key Achievement
  • Drove the turnaround of an underperforming store, delivering top sales performance in the district for3 years and consistently top ten in the region for sales vs plan, sales comp, SCOP performance, professional sales, and specialty and services performance
  • Worked in 12 stores across the district and achieved many awards such as top Asm , Gold cup winner multiple times and awards for merchandising presentations
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.

Department Manager

Home Depot
12.1999 - 03.2006
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.

General Manger of Operations

Bozzuto’s
04.1993 - 02.1999
  • Managed the Selection a nd loading of $500m in product to stores across all of New England and New York
  • Managed over 400 Employees
  • Responsible for hiring and training programs across the warehouse
  • Partnered with the transportation department for on time delivery and on time loads to customers
  • Perfected order accuracy and efficiency by creating a training program through out facility
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.

Education

Certificate of Technical Studies - Automotive Engineering

Porter And Chester Institute
Thomaston, CT
09-1992

Skills

  • Access
  • Adobe Creative Cloud Suite (Photoshop / Illustrator / InDesign / Premiere Pro / After Effects)
  • AIMS
  • Ariba
  • ESS / MSS
  • Excel
  • Item Maintenance Application
  • IVR/ACD Avaya Phone Systems
  • Kronos
  • Microsoft Office Suite (Access / Excel / OneNote / Outlook / SharePoint / Word)
  • PayPal
  • POS systems
  • Salesforce
  • SAP
  • Skype
  • WebEx
  • Workday
  • Zoom
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • Leadership development
  • Policies and procedures

Timeline

Store Manager

THE HOME DEPOT
06.2024 - Current

Store Manager & Specialty & Pro Captain

THE HOME DEPOT
06.2022 - 06.2024

Store Manager

THE HOME DEPOT
01.2020 - 06.2022

Store Manager & District Specialty Captain

THE HOME DEPOT
01.2018 - 01.2020

Store Manager

THE HOME DEPOT
12.2015 - 01.2018

Operations Manager & District Operations Trainer

THE HOME DEPOT
03.2006 - 01.2015

Department Manager

Home Depot
12.1999 - 03.2006

General Manger of Operations

Bozzuto’s
04.1993 - 02.1999

Certificate of Technical Studies - Automotive Engineering

Porter And Chester Institute

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William Murphy