William Murray Jr.
Palmyra,Pennsylvania
Summary
Results-driven IT business operations and data analysis professional with expertise in developing scalable data architectures and implementing AI-driven tools to improve service delivery. Collaborates effectively with cross-functional teams to define data requirements and achieve project goals within deadlines. Experienced in vendor management and requirement gathering across diverse IT production initiatives.
Overview
12
12
years of professional experience
Work History
Sr. Data Engineer
Humana / Delaware Valley Acute Care Organization
07.2022 - Current
- Developed scalable data processing architectures that facilitate conversion of diverse data types into valuable insights.
- Conducted thorough analyses of moderately complex issues involving various factors.
- Leveraged cloud technologies to ingest internal and external data effectively.
- Implemented AI-driven software tools to cleanse, organize, and transform data for enhanced member service delivery.
- Played a key role in influencing strategic direction within the department.
- Decided on technical methodologies for project elements, working independently.
- Applied significant discretion in determining project goals and execution strategies.
- Designed data pipelines for efficient data integration and processing.
- Implemented data quality checks to ensure accuracy and reliability of datasets.
- Collaborated with cross-functional teams to define data requirements and solutions.
- Maintained documentation of data workflows and architectural designs for reference.
Sr. Population Health Analyst
Teksystems/ Capital Blue Cross
Harrisburg, USA
07.2021 - 06.2022
- A member of the Population Health Analytics team who assisted in various health care data analytic projects.
- Participated in interpreting, analyzing, and executing data extractions for creating new custom reporting and dashboards centered on chronic conditions, population health risk factors, and clinical data using enrollment, demographics, risk, condition, cost and utilization data.
- Utilized SQL methodologies, R and Python programming, and Power BI for ad hoc and standardized reporting.
Business Intelligence Analyst
Teksystems/ Penn State Milton S. Hershey Medical Center
Hershey, USA
10.2020 - 07.2021
- Business Intelligence Analyst Consultant working in a cross-functional position with the Enterprise Information Management department in an ITIL framework environment.
- Assisted the Enterprise Information Management, Extract Transform and Load team in analysis of data, requirements gathering, and design specification creation to convert mix mode DataStage batch jobs to Informatica batch jobs for an Employee HR System conversion.
- Participated in a column mapping project using SQL to map a legacy source database with the new Operational Data Store database.
- Tasked with analysis, requirements gathering, and design specification creation for a project working within SAP Business Objects operational standard reports. The project's goal is to remediate 78 standard reports to ensure that the reports can be utilized by each Penn State Health entity.
Systems Engineer
Drive Engineering
Harrisburg, USA
03.2020 - 10.2020
- Created a data dictionary defining all data metrics used in Qlik Sense reports utilized by the Pennsylvania Turnpike Commission’s Traffic and Operations Center Employees.
- Built out and implemented a MS Office SharePoint site as a Document Compliance System to house the Turnpike Operations Center’s Standard Operating Guidelines written by the Intelligent Traffic Systems Analysts within Drive Engineering.
Database Analyst/ Data Scientist
Penn State Milton S. Hershey Medical Center Radiology
Hershey, USA
12.2016 - 03.2020
- Utilization of SAS, SQL, R, and Python programming for all data analytical needs for project automation, data management pipelines, and statistical analysis.
- Developed Radiology dashboards and reports using in-house system with python and R, incorporating Qlik and SAP Business Objects for data visualization.
- Collaborated with Division of Radiology Innovation and Value Enhancement team to identify data requirements for research and operational support through comprehensive requirements gathering.
- Interpret, Analyze, and Execute data for Research and Operational needs for the Radiology department.
- Utilize primary and secondary data sources for data analytics.
- Develop and maintain research project-related data sets and repositories.
- Defined and enhanced business processes within Radiology department to improve operational effectiveness.
- Served as subject matter expert on electronic medical records and Radiology systems.
IT Business Support Analyst
Kenco Logistics Services / Post Consumer Brands
Harrisburg, USA
07.2014 - 12.2016
- Liaised with customers and business units to address IT needs, including account-specific data warehousing BI reporting (Qlik, Pentaho, SQL AD HOC) and dashboard development.
- Daily analysis, diagnostics, and troubleshooting techniques using Six Sigma Lean methodologies to provide better solutions towards all business and system processes.
- Led the Management Leadership team for all data management within the account-specific WMS system and Data Warehouse.
- Collaborated as the main IT professional on Lean Six Sigma and CAPA projects to improve warehouse productivity.
- Acted as the lead IT professional on four 3PL startups.
- Led financial KPI management, forecasting, benchmarking, project management, system implementation, flow chart development, and process mapping for warehouse operations.
- Expertise of all periphery systems for the account such as reporting suite, labor management, inventory optimization, and inventory planning for seven 3pl warehouse locations nationwide.
- Trained over 50 employees on software and hardware equipment, enhancing overall operational proficiency.
Education
Graduate Certificate - Business Process Innovation
Widener University
Chester, PA08-2013
Bachelor of Science - Computer Information Management
Neumann University
Aston, PA12-2008
High School Diploma -
Saint Joseph Preparatory School
Philadelphia, PA05-2002
Skills
- Data architecture design
- Data warehousing
- Data modeling techniques
- Python SQL
- API development
- Cloud data services
- Data assurance
- Problem-solving
- Cross-functional collaboration
- Data integration
- Data analysis
- Requirements gathering
- SQL programming
- IT service management
- Technical support management
- IT governance
Timeline
Sr. Data Engineer
Humana / Delaware Valley Acute Care Organization
07.2022 - Current
Sr. Population Health Analyst
Teksystems/ Capital Blue Cross
07.2021 - 06.2022
Business Intelligence Analyst
Teksystems/ Penn State Milton S. Hershey Medical Center
10.2020 - 07.2021
Systems Engineer
Drive Engineering
03.2020 - 10.2020
Database Analyst/ Data Scientist
Penn State Milton S. Hershey Medical Center Radiology
12.2016 - 03.2020
IT Business Support Analyst
Kenco Logistics Services / Post Consumer Brands
07.2014 - 12.2016
Graduate Certificate - Business Process Innovation
Widener University
Bachelor of Science - Computer Information Management
Neumann University
High School Diploma -
Saint Joseph Preparatory School