Lori Broom
Rome,GA
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
17
17
years of professional experience
Work History
Bank Customer Service Representative
River City Bank
06.2010 - 10.2020
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
Office Manager
Edible Arrangements
09.2008 - 01.2010
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Bank Customer Service Representative
Greater Rome Bank
09.2003 - 02.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Education
High School Diploma -
Pepperell High School
Lindale, GANo Degree - Business Administration
Georgia Highlands College
Rome, GANo Degree - Business Administration
Georgia Northwestern Technical College
Rome, GASkills
- Data entry proficiency
- Fee Calculations
- Cash Handling
- Complaint Handling
- Financial Transactions
- Team building
- Balance Verification and Reconciliation
- Customer service excellence
- Organizational Skills
- Effective Communication
- Time Management
- Active Listening
Timeline
Bank Customer Service Representative
River City Bank
06.2010 - 10.2020
Office Manager
Edible Arrangements
09.2008 - 01.2010
Bank Customer Service Representative
Greater Rome Bank
09.2003 - 02.2007
High School Diploma -
Pepperell High School
No Degree - Business Administration
Georgia Highlands College
No Degree - Business Administration
Georgia Northwestern Technical College
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