William Nash
Cornelius,NC
Summary
Dynamic Service Consultant at AAA Carolinas with a strong work ethic and expertise in customer relations. Achieved a significant reduction in complaint rates while enhancing client loyalty through effective communication and relationship building. Proficient in schedule management and vehicle assessment, consistently exceeding sales goals by identifying upselling opportunities.
Overview
7
7
years of professional experience
Work History
Service Consultant
AAA Carolinas
Huntersville, NC
10.2018 - Current
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Wrote service orders and updated schedules.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
HS Diploma -
Sandy Creek High School
Fayetteville, GASkills
- Client relationship building
- Customer relations
- Schedule management
- Complaint resolution
- Strong work ethic
- Customer service
Relating
- Attention to detail
- Multitasking and organization
- Team collaboration
- Customer retention
- Client rapport
- Vehicle assessment
Accomplishments
Premier Performer Award with AAA.
Metal Fabrication and Hot Rodding
I have a 1926 Ford Model T C Cab hot rod that I am building from the ground up. 100% Custom build. Hot rods and customs are my true passion.
Timeline
Service Consultant
AAA Carolinas
10.2018 - Current
HS Diploma -
Sandy Creek High School