Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

WILLIAM NAVIN

OKLAHOMA CITY,OK

Summary

Seasoned Parts Counter Person with deep understanding of automotive parts and inventory management. Possess strong knowledge in parts identification, sourcing, and distribution based on customer requirements. Demonstrated ability to maintain efficient workflow while ensuring high-quality service. Made significant contributions towards reducing lead times and improving customer satisfaction in previous roles.

Overview

25
25
years of professional experience

Work History

Parts Counter Person

ORR NISSAN CENTRAL
Oklahoma City, OK
06.2019 - Current
  • Assisted customers in identifying and ordering automotive parts efficiently.
  • Managed inventory levels to ensure adequate stock of essential components.
  • Processed customer transactions using dealership management software accurately.
  • Collaborated with service technicians to fulfill parts requests promptly.
  • Provided product knowledge and recommendations to enhance customer satisfaction.
  • Maintained organized parts displays for easy access and visibility.
  • Coordinated with suppliers to expedite special orders when necessary.
  • Trained new staff on parts counter procedures and customer service standards.
  • Received, examined and reshelved returned parts.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Processed customer orders for automotive parts, supplies and tools.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Researched parts availability, pricing and delivery times.
  • Maintained cleanliness of the store front area.
  • Verified stock to ensure accuracy of inventory records.
  • Assisted customers with parts selection and ordering.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Responded promptly to customer inquiries via telephone, email, or chat applications.
  • Organized shelves in order to create an efficient working environment.
  • Provided technical advice regarding parts and accessories.
  • Operated forklift equipment safely for loading and unloading purposes.
  • Followed standards of care and compliance per company and legal requirements.
  • Used POS systems to receive payment or obtain credit authorization.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Parts Counter Person

Classic Auto Parts
Oklahoma City, OK
06.2008 - 06.2025
  • Assisted customers in identifying and ordering automotive parts efficiently.
  • Provided product knowledge and recommendations to enhance customer satisfaction.
  • Maintained organized parts displays for easy access and visibility.
  • Received, examined and reshelved returned parts.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Processed customer orders for automotive parts, supplies and tools.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Researched parts availability, pricing and delivery times.
  • Maintained cleanliness of the store front area.
  • Operated forklift equipment safely for loading and unloading purposes.
  • Assisted customers with parts selection and ordering.
  • Organized shelves in order to create an efficient working environment.
  • Operated point of sales and parts lookup computer systems.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Used POS systems to receive payment or obtain credit authorization.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Co-Owner

Sonic Drive In
Oklahoma City, OK
07.2003 - 06.2008
  • Managed daily operations to ensure smooth service delivery.
  • Trained and supervised staff in customer service best practices.
  • Coordinated inventory management and supply chain logistics.
  • Implemented health and safety standards for food preparation areas.
  • Conducted staff performance evaluations to enhance team productivity.
  • Oversaw financial transactions and cash handling procedures.
  • Fostered a positive work environment through effective communication skills.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Oversaw customer service activities to ensure quality standards were met or exceeded.
  • Ensured that all safety protocols were followed at all times within the workplace.
  • Recruited, trained, evaluated, and supervised staff members across multiple departments.
  • Provided leadership and guidance to employees while fostering a collaborative environment.
  • Reviewed employee performance evaluations regularly for accuracy and fairness.
  • Oversaw facility maintenance and upgrades to ensure a safe and efficient working environment.
  • Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
  • Hired new managers to drive sustainable business growth.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Infantryman

Marine Corps
Camp Pendleton South, CA
02.2000 - 10.2002
  • Conducted tactical operations in diverse environments to achieve mission objectives.
  • Operated and maintained advanced weapon systems for combat readiness.
  • Trained and mentored junior personnel in infantry tactics and procedures.
  • Collaborated with team members to execute strategic plans during exercises.
  • Performed reconnaissance missions to gather intelligence on enemy positions.
  • Engaged in physical fitness training to maintain peak operational readiness.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Maintained accountability of assigned personnel, weapons, equipment and supplies.
  • Ensured compliance with safety regulations and standard operating procedures.
  • Supervised junior enlisted personnel in their duties and responsibilities.
  • Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
  • Participated in tactical planning sessions to determine mission objectives.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Assisted with the maintenance of weapons, equipment and vehicles.
  • Operated various types of military vehicles including tanks, Humvee's and armored personnel carriers.
  • Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
  • Utilized night vision devices to monitor activity at night.
  • Provided security for convoys, installations and personnel in hostile areas.
  • Monitored communications systems for orders, instructions and alerts.
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Adapted to rapidly changing tactical situations to achieve mission objectives.
  • Led small teams in tactical operations under stressful conditions.
  • Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
  • Engaged in vehicle maintenance and operation for tactical mobility.
  • Implemented land navigation skills in diverse environments to reach strategic objectives.
  • Followed strict operational security protocols to safeguard mission-critical information.
  • Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
  • Conducted debriefings post-mission to assess performance and identify areas for improvement.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
  • Maintained peak physical condition to stay ready for challenging missions.
  • Inspected and repaired systems to maximize performance.
  • Was discharged with a bad conduct discharge for going AWOL, which led to being arrested and charged with two felonies: commercial burglary and grand larceny.

Education

High School Diploma -

TECUMSEH HIGH
Tecumseh, OK
05-1999

Skills

  • Inventory management
  • Customer service
  • Parts ordering
  • Point of sale systems
  • Technical product knowledge
  • Supply chain coordination
  • Team collaboration
  • Ordering parts
  • Effective communication
  • Stock control
  • Time management
  • Store organization
  • Parts identification
  • Workplace safety
  • Goal setting
  • Parts installation
  • Teamwork and collaboration
  • Teamwork
  • Physical stamina

Affiliations

  • BUILD WOODEN FLAGS AND OTHER WOOD WORKING

References

References available upon request.

Timeline

Parts Counter Person

ORR NISSAN CENTRAL
06.2019 - Current

Parts Counter Person

Classic Auto Parts
06.2008 - 06.2025

Co-Owner

Sonic Drive In
07.2003 - 06.2008

Infantryman

Marine Corps
02.2000 - 10.2002

High School Diploma -

TECUMSEH HIGH

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