William Neal
Fort Myers,FL
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Universal Banker
Achieva Credit Union
08.2022 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Opened checking, savings, money market, and certificates of deposit accounts and ordered checks, and debit cards, and furnished online banking details to facilitate new transactions.
Mortgage Loan Originator
Reliable Processing
03.2016 - 08.2022
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision-making.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Assisted clients in understanding complex mortgage terms, and facilitating informed decisions about their financing options.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Participated actively in weekly team meetings discussing market trends and sharing best practices among peers.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
Personal Banker
Wells Fargo
02.2012 - 03.2016
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Account Manager
Vitarich Laboratories
08.2008 - 02.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Skills
- Data entry accuracy
- Wire transfers
- Business development
- Financial product knowledge
- Time management
- Cash handling proficiency
- Problem-solving abilities
- Credit analysis
- Loan origination
- Client retention
- Effective communication
- Financial planning
Certification
- Certified Financial Counselor Current
- Licensed Loan Originator - 2016-2023
Timeline
Universal Banker
Achieva Credit Union
08.2022 - Current
Mortgage Loan Originator
Reliable Processing
03.2016 - 08.2022
Personal Banker
Wells Fargo
02.2012 - 03.2016
Account Manager
Vitarich Laboratories
08.2008 - 02.2012
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