William Neville
Pearland
Summary
Dynamic delivery professional with extensive experience at UPS, excelling in route planning and cargo handling. Recognized for exceptional customer service and safety compliance, consistently ensuring timely deliveries. Proven ability to train and develop team members while maintaining a positive attitude and a flawless driving record. Committed to operational excellence and client satisfaction. Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
41
41
years of professional experience
Work History
Delivery Driver/Service Provider/PT Supervisor
UPS
Stafford
01.1988 - 01.2021
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Verified accuracy of items loaded onto truck against shipping documents.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Evaluated employee performance reviews periodically and provided feedback accordingly.
- Ensured compliance with safety regulations, company policies, and procedures.
- Maintained communication between departments to ensure timely completion of projects.
- Provided guidance and support to subordinates as needed during their work day.
- Conducted training sessions for new employees regarding operational procedures.
- Prepared reports on daily operations for management review.
Security Officer
ABM Security Services
Houston
02.1982 - 04.1990
- Provided customer service to patrons before and during shows.
- Greeted and directed patrons to their seats at events.
- Inspected all areas of the venue prior to show time for any potential hazards or security risks.
- Resolved conflicts between attendees when necessary.
- Displayed excellent knowledge of local attractions, restaurants, and shops in order to recommend activities for visitors attending events.
- Monitored crowd safety throughout performances.
- Supervised volunteers assisting with ushering duties.
- Handled lost items inquiries from patrons.
- Enforced rules of conduct within the audience area during performances.
- Provided feedback to event organizers on attendee experiences and potential improvements.
- Collaborated with security personnel to address any safety concerns or emergencies.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
Blood Delivery Courier
Gulf Coast Regional Blood Center
Houston
06.1986 - 03.1990
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
Luggage Repair Person
Houston Trunk Factory
Houston
01.1980 - 03.1983
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
CDL Class A License - Tractor Trailer Training
Tri-State Semi Tractor Driver Training
Fort Worth, TX03-1990
Some College (No Degree) - Business Management
Houston Community College
Houston, TX03-1987
Associate of Applied Science - Business
National Education Center
Houston, TX01-1985
High School Diploma -
San Marcos High School
San Marcos, TX01-1979
Skills
- Route planning
- Cargo handling
- Customer service
- Training and development
- Safety compliance
- Delivery documentation
- Vehicle inspection
- Responsible driver
- Positive attitude
- Valid Driver's license
- Local delivery
- Safe driving
- Safe driving record
- Pallet jack and hand truck operation
- Attention to detail
- Package scanning
Accomplishments
- I take pride in my 25 years circle of honor safe driver award from UPS.
Timeline
Delivery Driver/Service Provider/PT Supervisor
UPS
01.1988 - 01.2021
Blood Delivery Courier
Gulf Coast Regional Blood Center
06.1986 - 03.1990
Security Officer
ABM Security Services
02.1982 - 04.1990
Luggage Repair Person
Houston Trunk Factory
01.1980 - 03.1983
CDL Class A License - Tractor Trailer Training
Tri-State Semi Tractor Driver Training
Some College (No Degree) - Business Management
Houston Community College
Associate of Applied Science - Business
National Education Center
High School Diploma -
San Marcos High School
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