William Newton
Ira Township
Summary
Dynamic Service Center Technician Lead at Rivian with expertise in electric vehicle diagnostics and a proven track record in technical training and mentorship. Adept at optimizing service operations and enhancing team performance through strategic leadership and analytical problem-solving. Committed to fostering career growth and ensuring high competency standards among technicians.
Overview
24
24
years of professional experience
Work History
Service Center Technician Lead
Rivian
Madison Heights
12.2023 - Current
- Facilitated technician onboarding training to enhance operational readiness.
- Executed end-to-end electric vehicle diagnostics and repair planning.
- Conducted technician skill validation to ensure competency standards.
- Coordinated service center and mobile service dispatch with effective route planning.
- Supported service capacity planning to optimize resource allocation.
- Developed individual technician development plans to foster career growth.
Module Programming Subject Matter Expert
Ford Motor Company
Allen Park
04.2023 - 10.2023
- Analyzed incoming technical support requests to identify patterns and strategized comprehensive resolution plans.
- Provided support for Module Programming team through consultations, collaboration sessions, and training initiatives.
- Delivered module programming training to team members and field personnel to enhance skills.
- Reviewed XML files for modules with programming failures to pinpoint coding errors inhibiting completion.
NextGen Leadership Board Member
Ford Motor Company
Allen Park
12.2021 - 10.2023
- Contributed to membership exploration committee, enhancing member retention and growth strategies.
- Collected feedback from NextGen members via in-person and virtual events along with semi-annual surveys.
- Mentored new and potential NextGen members during their initial career stages.
Team Lead
Ford Motor Company
Allen Park
02.2017 - 04.2023
- Coordinated daily operations and assigned tasks to enhance team performance.
- Delivered on strategic goals through effective project management and collaboration.
- Provided operational support and fulfilled administrative duties, including scheduling and documentation.
- Maintained proficiency across commodity areas to assist team members effectively.
- Facilitated personal and professional development strategies for direct reports.
- Led Diesel Team from September 2020 to April 2023.
- Oversaw Lincoln Team from December 2018 to September 2020.
- Directed Emerging Technologies Team from January 2018 to December 2018.
Section Lead
Ford Motor Company
Allen Park
07.2016 - 02.2017
- Oversaw Subject Matter Experts within Technical Assistance Center to enhance operational effectiveness.
- Organized and facilitated Peer Review and Calibration Sessions to ensure quality standards.
- Guided Subject Matter Experts in addressing trending concerns through effective strategies.
- Trained Service Engineers on best practices for managing consultations.
Instrumentation Technician
Roush Industries
Allen Park
11.2010 - 09.2011
- Executed heat management instrumentation for prototype testing to ensure optimal performance.
- Installed auxiliary battery systems to enhance vehicle functionality.
- Diagnosed and repaired heating, A/C, and cooling systems to maintain operational efficiency.
- Performed comprehensive maintenance on vehicles as per client requests.
Automotive Technician IV
Sears Automotive
Peabody
02.2009 - 11.2010
- Trained and mentored new technicians, enhancing team skill levels.
- Organized employee scheduling to optimize shop operations.
- Diagnosed and repaired brake systems, steering/suspension, electrical systems, and drivability issues.
- Performed routine maintenance on diverse vehicle makes and models.
- Conducted inspections to identify potential safety hazards and ensure compliance.
- Collaborated with team members to improve service workflows and operational efficiency.
- Managed inventory of parts and tools, ensuring service readiness at all times.
- Educated customers on best practices for vehicle maintenance and available service options.
ER Technician
Partners Healthcare
Salem
04.2007 - 05.2008
- Assisted medical staff with emergency procedures and patient care during critical situations.
- Monitored vital signs and accurately documented patient information.
- Prepared and maintained medical equipment for emergency interventions.
- Collaborated with multidisciplinary teams to optimize patient treatment processes.
- Educated patients on post-treatment care and follow-up procedures.
- Ensured compliance with safety protocols and infection control measures.
- Trained new technicians in operational procedures and best practices.
- Operated diagnostic equipment, including EKGs, pulse oximeters, and blood pressure cuffs.
General Laborer/Operator
McNamara Bros Landscaping
Harwich
05.2006 - 04.2007
- Executed general landscape construction tasks with precision and efficiency.
- Operated 6-10 ton dump trucks for material and equipment delivery to job sites.
- Managed operation of front end loaders and tracked skid steers for site preparation.
- Prepared job sites by clearing debris and organizing tools and materials effectively.
Service Consultant/ Technician
Bob Maxey Lincoln/Mercury
Detroit
03.2004 - 05.2006
- Advised customers on repair estimates and required services.
- Maintained up-to-date knowledge of Ford warranty policies for effective customer communication.
- Served as liaison between customers and technicians to facilitate service processes.
- Performed basic automotive maintenance, including oil changes and light repairs.
- Installed aftermarket accessories in new vehicles and prepared them for delivery.
- Assisted painters in the collision department to ensure quality finishes.
Automotive Technician
11 Mile and Harper Shell
St. Clair Shores
02.2002 - 06.2003
- Performed routine maintenance on light vehicles, including oil changes and fluid exchanges.
- Diagnosed and repaired electrical and suspension systems to ensure vehicle safety.
- Executed repairs on brakes and tires to maintain optimal performance.
- Managed store operations by overseeing cash deposits to the bank.
Education
Diploma - Automotive Technology with Ford Fact
Universal Technical Institute (UTI)
Norwood, MA07.2010
Certificate - Emergency Medical Technician
Cape Cod Community College
Hyannis, MA01.2007
Liberal Arts -
Wayne State University
Detroit, MI01.2003
HS Diploma -
Lakeview High School
St. Clair Shores, MI06.2002
Skills
- Leadership and team building
- Analytical thinking
- Ford WERS/MMP parts system expertise
- Microsoft Office proficiency
- Electric vehicle diagnostics
- Technical training and skill validation
- Customer relationship management
- Service optimization strategies
- Project management
- Problem solving techniques
- Mentorship development
- Performance monitoring
Personal Information
Title: Michigan Master Mechanic, Certified Service Training Instructor (STI) with Ford, Electrical, Electronics, Braking/advanced braking systems, Climate Control, Ford factory training credentials, Electrical - Electronics (network communication/programming), EV/Hybrid, Gas Engine Repair/Performance, Diesel engine repair, Steering/Suspension, Brakes/advanced braking systems, Climate control systems
Other Skills Qualifications
- Strong leadership skills, able to understand productivity needs and manage project responsibilities in order to meet and/or exceed on deliverables
- Analytical, able to understand data and see irregularities
- Honest, straightforward, and direct.
- Experience with Ford WERS/MMP parts system
- Proficient with Microsoft Word, PowerPoint, Excel and Outlook
Recognition Volunteer
- Outstanding Industry Partner for 2020, Lakeview High School/Macomb County CTE
- Outstanding industry Partner for 2020, State of Michigan
- Outstanding Customer Service Award, 2004, Ford Motor Co.
- Automotive Student of the Year Award, 2002, Lakeview HS
- Volunteer member of the Lakeview High school automotive program, 09/11, current, Led student experience sessions, Liaison with Ford representative for tool and equipment support, Quarterly planning meetings to determine students wants/needs
- Focus Hope Good Delivery, Participated in truck sign out, food pick-up and delivery while leading the delivery group of 3-5 volunteers
Timeline
Service Center Technician Lead
Rivian
12.2023 - Current
Module Programming Subject Matter Expert
Ford Motor Company
04.2023 - 10.2023
NextGen Leadership Board Member
Ford Motor Company
12.2021 - 10.2023
Team Lead
Ford Motor Company
02.2017 - 04.2023
Section Lead
Ford Motor Company
07.2016 - 02.2017
Instrumentation Technician
Roush Industries
11.2010 - 09.2011
Automotive Technician IV
Sears Automotive
02.2009 - 11.2010
ER Technician
Partners Healthcare
04.2007 - 05.2008
General Laborer/Operator
McNamara Bros Landscaping
05.2006 - 04.2007
Service Consultant/ Technician
Bob Maxey Lincoln/Mercury
03.2004 - 05.2006
Automotive Technician
11 Mile and Harper Shell
02.2002 - 06.2003
Diploma - Automotive Technology with Ford Fact
Universal Technical Institute (UTI)
Certificate - Emergency Medical Technician
Cape Cod Community College
Liberal Arts -
Wayne State University
HS Diploma -
Lakeview High School