William Ni
Chicago,IL
Summary
Strong focus on teamwork and time management. Experienced in high-quality beverage preparation, cash handling, and resolving customer complaints effectively, contributing to enhanced satisfaction and loyalty.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Barista/Cashier/Ice Cream Maker
Oriental Tea Handcrafted
01.2026 - 06.2026
- Prepared and served a variety of handcrafted beverages, ensuring high-quality standards.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Crafted rolled ice cream using innovative techniques and high-quality ingredients.
Host/Server
Saint Alps Teahouse
08.2025 - 11.2025
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing service efficiency.
- Handled guest inquiries and resolved issues, maintaining high customer satisfaction levels.
Cashier/Barista
Tous Les Jours
08.2021 - 01.2023
- Prepared and served high-quality beverages in a fast-paced environment.
- Operated cash register, processed transactions accurately, and handled customer inquiries.
- Maintained cleanliness and organization of workspace and service areas.
- Assisted in inventory management by restocking supplies.
Cashier/Host
Fujiyama Salinas
06.2021 - 08.2021
- Processed customer transactions.
- Provided customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management by restocking sauces, silverware, etc.
Host/Cashier
Fujiyama
06.2020 - 08.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists, optimizing guest flow.
- Addressed customer inquiries, enhancing overall dining experience.
- Handled payment processing, ensuring accuracy in transactions.
- Answered customer questions about hours, seating, and menu information.
Education
Business
DePaul University
Chicago, IL09.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Exceptional customer service
- Order taking
- Cash register operation
- Beverage preparation
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista/Cashier/Ice Cream Maker
Oriental Tea Handcrafted
01.2026 - 06.2026
Host/Server
Saint Alps Teahouse
08.2025 - 11.2025
Cashier/Barista
Tous Les Jours
08.2021 - 01.2023
Cashier/Host
Fujiyama Salinas
06.2021 - 08.2021
Host/Cashier
Fujiyama
06.2020 - 08.2020
Business
DePaul University