William Nickerson

• Provides next-level guest service to internal and external guests
• Demonstrates #AddLife culture in all interactions with guests and co-workers
• Responsible for creating and fostering an environment of support and motivation for Team Members
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations
• Hires, motivates, trains, coaches, mentors, and directs Security Team Members to ensure that they receive sufficient leadership, guidance, and resources to accomplish established objectives
• Monitors and evaluates all department programs, events, and projects to ensure the successful execution leading to achievement of department goals and contributing to company profitability
• Assist in preparation of operating budgets.

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted regular patrols of facility to detect and deter security threats.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.

Responsibilities included but were not limited to scheduled, recruited, trained, and supervised 250 security officers, guards, and employees. Planned and coordinated security operational needs for specific events, such as the Florida Derby, Pegasus Race, Kentucky Derby, Triple Crown, security, and stage prep for entertainers such as Rick Ross, FloRida, Frankly, Beverly and Maze, and Jazz in the Garden. When required, managed an additional ~ 150 staff members in several departments related to stage, lighting, sound setup, traffic, and backside staff. Directed the outsource detailed security companies for major events to help with parking and transportation. Coordinated with the local police department for major events for traffic, safety and security. Provided customer service to resolve TITO tickets. Performed related duties as assigned by reporting supervisor/manager.

SKILLS AND ACCOMPLISHMENTS

• Escorted jackpot winners with police or armed guards
• Enforced compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Reviewed incident reports for accuracy.
• Responsible for de-escalating and solving incidents.
• Engaged in hospitality management based on building rapport and ensuring repeat customers.