Summary
Overview
Work History
Education
Skills
Timeline
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William Nickleson

Robbinsdale,MN

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Dependable Cash Handler with rapid money-counting skills and strong history of customer service. Extremely high accuracy due to detail-oriented approach. Responsible for preparing tills before collection and closing out at end of shift.

Overview

12
12
years of professional experience

Work History

Warehouse Worker

Dream Duffel
Plymouth, MN
02.2023 - 03.2024
  • Organized warehouse space for efficient storage of products.
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Assisted customers with product selection inquiries when needed.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
  • Inspected incoming raw materials for non-conforming items and notified suppliers of any discrepancies.
  • Performed in-process inspections on components, assemblies, and products using precision measuring instruments.
  • Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
  • Investigated customer complaints regarding quality issues and performed root cause analysis.
  • Assisted in the development of corrective action plans to address identified non-conformances or areas of improvement.

Head Waiter

Texas Roadhouse
Coon Rapids, Minnesota
06.2012 - 08.2022
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Verified that all items ordered were delivered correctly to each table.
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Adhered to cash handling policies when accepting payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Performed daily deposits in accordance with bank policies and procedures.
  • Maintained records of all financial transactions for audit purposes.
  • Processed customer payments by cash or credit card accurately and efficiently.
  • Provided excellent customer service to ensure a positive customer experience.

Education

High School Diploma -

Anoka High School
Anoka, MN
06-2010

Some College (No Degree) - Computer Science

Bemidji State University
Bemidji, MN

Skills

  • Cycle counting
  • Shipment Palletization
  • Order Fulfillment
  • Warehouse Organization
  • Storage Organization
  • Loading and unloading
  • Strong leadership
  • Team Management
  • Salesmanship
  • Conflict Management
  • Team Supervision
  • Guest Relations
  • Check payment processing
  • Cash Drawer Balancing
  • Deposit Preparation
  • Transaction Processing
  • Bank Deposit Preparation
  • Payment Processing
  • Customer Assistance
  • Customer Service

Timeline

Warehouse Worker

Dream Duffel
02.2023 - 03.2024

Head Waiter

Texas Roadhouse
06.2012 - 08.2022

High School Diploma -

Anoka High School

Some College (No Degree) - Computer Science

Bemidji State University

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William Nickleson