Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Nicol III

Lakeland,TN

Summary

Accomplished business leader with a proven track record at Bennett’s Landscape, Echo Systems, and at my own company True Lawn. operational efficiency and client satisfaction. Expert in strategic planning and customer relations, adept at fostering growth and building lasting relationships. Skilled in operations management and client service, achieving significant improvements in business processes and team productivity.

Overview

24
24
years of professional experience

Work History

Owner

True Lawn
04.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Restaurant Food Server

The Silver Caboose
04.2016 - Current
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
  • Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
  • Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.

Lawn Care Manager

Bennett’s Landscape
04.2010 - 06.2016
  • Reduced equipment downtime by performing regular maintenance and repairs.
  • Coordinated seasonal services such as leaf removal or snow plowing based on client needs.
  • Streamlined scheduling processes, resulting in increased efficiency and productivity.
  • Established partnerships with local suppliers to secure competitive pricing on products and services.
  • Ensured compliance with local regulations regarding pesticide application, stormwater management, and waste disposal practices.
  • Managed budgetary constraints while ensuring all necessary materials were available for successful project completion.
  • Improved customer satisfaction through consistent communication and timely completion of tasks.
  • Enhanced lawn health by implementing customized fertilization and weed control programs.
  • Evaluated employee performance through regular feedback sessions, leading to higher work quality and increased morale.
  • Contributed to the development of company policies regarding safety procedures, environmental stewardship initiatives, and employee training requirements.
  • Addressed customer concerns promptly, fostering a reputation for excellent service that attracted repeat business.
  • Developed comprehensive training programs for new hires, promoting a strong knowledge base among staff members.
  • Expanded client base through effective marketing strategies including social media outreach and referral incentives for current customers.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • Managed supply inventory and assigned replenishment to team members.

Landscape Maintenance Foreman

Echo Systems
08.2000 - 09.2008
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Delivered exceptional customer service by actively listening to client needs and adjusting plans accordingly throughout projects.
  • Optimized workflow processes by reviewing job reports regularly, making adjustments as needed based on performance data analysis.
  • Boosted revenue growth through upselling additional services or suggesting improvements during client consultations.
  • Coordinated seasonal planting schedules to keep landscapes looking fresh and vibrant throughout the year.
  • Managed inventory of tools, equipment, and supplies to maintain proper stock levels for successful project completion.
  • Supported long-term employee retention within the team by providing ongoing training opportunities and fostering professional growth.
  • Mentored new hires on company policies, procedures, and best practices in landscape maintenance foremanship roles.
  • Mowed, trimmed and maintained exterior building spaces on regular schedule.
  • Enhanced landscape quality by implementing efficient maintenance practices and timely pruning techniques.
  • Promoted safety by training crew members on equipment usage and enforcing strict safety guidelines.
  • Collaborated with designers and architects to bring creative landscape visions to life for clients.
  • Fostered a positive work environment that encouraged open communication among team members, increasing overall efficiency.
  • Improved team productivity by providing clear instructions and prioritizing tasks for crew members.
  • Increased client satisfaction by addressing concerns promptly and offering customized landscaping solutions.
  • Ensured high-quality results with meticulous attention to detail in all aspects of landscape maintenance projects.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • Assisted clients with development of long-term landscape plans and strategies.

Education

Associate Degree In Landscape Management - Landscaping

Southwest Tennessee Community College
Memphis, TN
05.2022

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Strategic Planning
  • Business Management

Timeline

Owner

True Lawn
04.2020 - Current

Restaurant Food Server

The Silver Caboose
04.2016 - Current

Lawn Care Manager

Bennett’s Landscape
04.2010 - 06.2016

Landscape Maintenance Foreman

Echo Systems
08.2000 - 09.2008

Associate Degree In Landscape Management - Landscaping

Southwest Tennessee Community College

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William Nicol III