William Norfleet

Work History

Intellibridge/Accenture

08.2023 - 11.2024

Observed four product releases to ensure documentation of all problems, fixes, and discoveries within the testing before full release.
Successfully conducted User acceptance training to validate previous satisfaction from end users with the product.
Developed comprehensive documentation for both technical and non-technical stakeholders, including a product roadmap.
Handled and troubleshot SQL issues within Athena, identifying gaps and problem areas. Utilized stored procedures to shave down 2-3 minutes of time writing queries clearing redundancy.
Effectively communicated complex technical information to diverse audiences through clear writing, concise presentations, and engaging discussions.
Collaborated with cross-functional teams to manage project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
Provided expert guidance to junior team members.
Met with clients to understand business requirements, perform gap analysis and translate technical requirements.

American Express

08.2022 - 06.2023

Assisted in managing Annual/Iterative planning discussions on prioritizing initiatives by setting up over 15 technical readouts of said initiatives in an easy to consume format to advise presenters.
Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
Assisted in creation of update of daily refresh to shave the time down from over 1 hour to under 5 minutes.
Responsible for daily Tableau & Airtable refresh which enables other business users to self-support their data needs.
Created repository of reports in Tableau, Airtable, & Confluence to enable access to all LOB's with proper access.
Documented end to end stakeholder & team meetings to ensure clarity and transparency.
Devised data visualization dashboards of initiatives to make complex data more accessible to end users in order to self serve.
Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.

CoStar Group

03.2021 - 06.2022

Gathered requirements to create ad hoc reports detailing annual construction records as well as daily, monthly, & quarterly exposure reports.
Created marketing KPI's to determine overall outreach, profitability, and listing presence on the platform.
Collaborated with the engineering team on the marketing data pipeline to ensure SQL code Is optimized for performance; using stored procedures that shaved 1.5 seconds from marketing CDX email campaigns used by brokers.
Utilized SQL server to pull daily data queries and prepare reports on daily, weekly, monthly, and quarterly basis also shaved .78 seconds from personal query time using stored procedures.
Utilized marketing data to drive business decisions for each brokerage by leveraging view count, unique visitors, and month to month views of listings which led to continued revenue growth.
Performed benchmark reports on marketing exposure and correlation to sales for clients, created plans to increase exposure, and maintained revenue intake of over two billion dollars in verified transactions.

Capital One

10.2019 - 04.2021

Executed Ad hoc reporting to increase fraud detection in the southeastern region of the US.
Created multiple dashboards in Excel documenting fraudulent transactions, high risk areas, & fraudulent transactions by purchase.
Completed research, analysis, and documentation of account activity and worked with fraud victims to analyze transactions on their account to ascertain problematic merchants and recommended actions to remove or minimize BSA/fraud exposure.
Completed time sensitive reports relating to BSA, including currency transaction reports and suspicious activity alerts to clear customer accounts and remove harmful transactions.
Evaluated large sets of customer data to identify and prevent fraudulent activities.
Reviewed reports and found over 35 individual transactions which appeared suspicious to uncover possible fraudulent activity.