William Norman
Cross Plains,TN
Summary
Accomplished professional with expertise in firearm assembly and repair at Red River Guns, excelling in customer collaboration and problem-solving. Proven track record in laser engraving and inventory management, enhancing operational efficiency by 20%. Adept at leading teams and ensuring safety compliance, delivering exceptional service and quality in high-pressure environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Gunsmith
Red River Guns
Cross Plains, TN
04.2025 - Current
- Assembled firearms using precision tools and techniques.
- Conducted repairs on a variety of firearm models.
- Collaborated with customers to understand their firearm needs.
- Provided expert advice on firearm maintenance and usage.
- Assembled new firearms from components and parts.
- Provided advice on firearm safety and maintenance to customers.
- Engraved initials or designs onto firearm surfaces as requested by customers.
- Tested firearms to ensure accuracy in performance.
- Filed serial numbers onto newly manufactured firearms.
- Performed custom modifications on customer firearms.
Laser Engraver
Red River Guns
Cross Plains, TN
04.2022 - Current
- Operated laser engraving machines for custom designs on various materials.
- Collaborated with clients to understand design specifications and preferences.
- Maintained equipment by performing regular inspections and minor repairs.
- Analyzed specifications to design protocols for work procedures, sequences of operations and machine setups.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Adjusted machine settings to ensure optimal output quality.
- Created custom templates for use with different types of materials being engraved.
- Inspected products before and after engraving to verify accuracy.
- Loaded materials into the machine as required for each job run.
- Troubleshot problems with the equipment in order to minimize downtime and maximize productivity.
- Programmed laser engravers with CAD and CAM software for specific job requirements.
- Prepared and set up laser engraving machines for production runs.
- Operated computer numerical control machines for complex engraving projects.
- Recognized issues quickly, troubleshooting them without delay.
- Maintained accurate records of all jobs completed using the laser engraver.
- Provided customer service by answering questions about product capabilities and availability of materials for engraving.
- Machine-engraved merchandise for customers with desired fonts and designs.
- Worked with materials such as brass, aluminum, steel, plastic, and acrylics to produce high-quality designs.
- Engraved products with manufacturer information such as model numbers and sizes.
HVAC Warehouse Manager
Universal Heating and Cooling
Millersville, TN
09.2020 - 04.2022
- Managed daily warehouse operations for HVAC equipment and supplies.
- Coordinated inventory management and ensured proper stock levels.
- Trained new employees on warehouse procedures and equipment usage.
- Inspected incoming shipments for accuracy and quality assurance.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Established and maintained good relations with customers, vendors, and transport companies.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
Education
Associate of Arts - General Education
Volunteer State Community College
Gallatin, TN05-2020
Skills
- Firearm assembly
- Firearm repair
- Customer collaboration
- Firearm testing
- Laser engraving
- Machine calibration
- Inventory management
- Customer service
- Team leadership
- Problem solving
- Time management
- Communication skills
- HVAC installation
- Safety compliance
- Project management
- Thermostat installation
- Unit installation
- Ductwork installation
- Ventilation systems
- Duct cleaning
- Parts inventory management
- Leak testing
- Microsoft office proficient
- Package and split systems
- Dedicated team player
- Valid [state] driver's license
- Small business HVAC repair
Timeline
Gunsmith
Red River Guns
04.2025 - Current
Laser Engraver
Red River Guns
04.2022 - Current
HVAC Warehouse Manager
Universal Heating and Cooling
09.2020 - 04.2022
Associate of Arts - General Education
Volunteer State Community College
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