WILLIAM NUNEZ
Miami
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager of Operations
AGE GLOBAL CO
06.2022 - Current
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Operator Truck Driver
AN TRANSPORT LLC
06.2021 - 06.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Developed expertise in operating various types of trucks, displaying versatility as an operator truck driver.
- Coordinated effectively with warehouse staff to ensure proper loading and unloading of goods, avoiding damages or discrepancies.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Monitored and managed fuel consumption and expenses for management reporting.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Operator Truck Driver
MARCELOS SAND & LOAN
10.2019 - 06.2021
- Improved delivery efficiency by optimizing truck routes and managing schedules.
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Increased customer satisfaction by providing friendly, professional service during deliveries.
- Reduced fuel consumption through careful planning of routes and efficient driving techniques.
- Performed regular vehicle inspections for proactive maintenance, minimizing downtime due to mechanical issues.
- Collaborated with dispatchers to ensure timely pick-up and delivery of goods, enhancing overall productivity.
- Adjusted to unexpected changes in scheduling or routing, maintaining composure under pressure.
- Assisted in training new truck drivers, sharing best practices for safe operation and effective route management.
- Demonstrated knowledge of Department of Transportation regulations, ensuring compliance at all times.
- Provided accurate documentation of completed deliveries, streamlining administrative tasks for management staff.
- Communicated proactively with customers regarding delays or special delivery instructions, fostering positive relationships.
- Contributed to team objectives by consistently meeting or exceeding expected performance metrics for on-time deliveries and safety standards.
- Conserved resources by monitoring fuel usage and implementing cost-saving measures where applicable.
- Troubleshot minor mechanical issues on the road when necessary, reducing downtime caused by unexpected breakdowns.
- Handled time-sensitive materials responsibly, ensuring prompt delivery without compromising quality or integrity of products being transported.
- Coordinated effectively with warehouse staff to ensure proper loading and unloading of goods, avoiding damages or discrepancies.
Warehouse Package Handler
United Parcel Services, UPS
10.2018 - 10.2019
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
Construction Worker
Acousti
06.2017 - 10.2018
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Operation Analyst
Bolivariana De Puertos S.A
03.2010 - 04.2017
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Analyzed data trends for informed decision-making, leading to cost savings and improved performance.
- Developed comprehensive reporting tools to enhance visibility into key business metrics for stakeholders.
- Enhanced collaboration between cross-functional teams by establishing effective communication channels and facilitating meetings.
- Implemented risk management strategies to mitigate potential issues, resulting in more stable operations.
- Reduced operational costs through strategic vendor negotiations and process optimizations.
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Evaluated current systems, identified areas of improvement, and recommended technology upgrades to streamline operations.
- Conducted root cause analyses on operational inefficiencies, leading to the implementation of corrective actions that increased overall effectiveness.
- Collaborated with finance teams to develop budgets, monitor expenditures, and ensure adherence to financial guidelines.
- Optimized resource allocation by analyzing workload patterns and making necessary adjustments based on project requirements.
- Spearheaded collaborative efforts between departments by sharing insights, best practices, and resources for enhanced operational performance.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Devised modeling and measuring techniques using statistical and engineering methods.
Loss Prevention Specialist
PDVSA
02.2007 - 03.2010
- Decreased instances of theft by implementing comprehensive loss prevention strategies.
- Enhanced store security through regular surveillance and monitoring activities.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Established positive working relationships with local law enforcement agencies for efficient collaboration during investigations.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
- Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Leveraged data analysis tools to identify patterns in theft occurrences, informing proactive measures against repeat offenders or organized retail crime groups.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Completed loss control surveys for underwriting information and evaluation.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Created and maintained records of security incidents and investigations.
- Monitored store surveillance cameras to detect suspicious behavior.
- Monitored paperwork procedures to prevent error-related losses.
- Reviewed and updated store security policies and procedures.
Education
Associate of Science - Petroleum Engineering
Instituto Universitario De Tecnologia (IUTA)
Valencia-Venezuela02.2008
Skills
- Quality Standards
- Business Operations
- Overseeing Logistics
- Departmental Operations
- Reporting Tools
- Operational Standards
- Safety Regulations
- Cost Control
- Inventory Audits
- Safety Awareness
- Process Evaluations
- Operational Efficiency
- Risk Evaluation
- Supply Chain Management
- Manage Operations
- Desktops, Laptops and Mobile Devices
- Workshop Coordination
- Natural Leadership
- Supplier Monitoring
- Budget Controls
- Inventory Tracking and Management
- Equipment Repairs
- Project Workflow Management
- Minor Repairs
- Data Collections
- Corrective Actions
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager of Operations
AGE GLOBAL CO
06.2022 - Current
Operator Truck Driver
AN TRANSPORT LLC
06.2021 - 06.2022
Operator Truck Driver
MARCELOS SAND & LOAN
10.2019 - 06.2021
Warehouse Package Handler
United Parcel Services, UPS
10.2018 - 10.2019
Construction Worker
Acousti
06.2017 - 10.2018
Operation Analyst
Bolivariana De Puertos S.A
03.2010 - 04.2017
Loss Prevention Specialist
PDVSA
02.2007 - 03.2010
Associate of Science - Petroleum Engineering
Instituto Universitario De Tecnologia (IUTA)
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