William Nunez
Providence,RI
Summary
Dynamic and customer-focused professional with a proven track record as an Uber Driver at Uber and Lyft, achieving high passenger ratings through exceptional service and safety adherence. Skilled in vehicle maintenance and navigation, I excel in fostering positive relationships and resolving conflicts with patience and tact. Committed to delivering seamless transportation experiences.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber And Lyft
Providence, RI
01.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Technician
Single Source, Inc.
01.2020 - 03.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- fire damage, water damage, biohazard cleanup, demolition
Education
Associate of Science - Construction Project Management
New England Institute of Technology
East Greenwich, RI01-2008
Skills
- Excellent navigation
- Safe driving
- Clean driving record
- Map reading
- Ride-sharing platform knowledge
- Passenger safety
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Technician
Single Source, Inc.
01.2020 - 03.2025
Uber Driver
Uber And Lyft
01.2018 - Current
Associate of Science - Construction Project Management
New England Institute of Technology
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