William Nutting
Waterville,ME
Summary
Quality-focused professional committed to approaching all tasks and duties with unparalleled customer service and attention to detail to produce quality results while maintaining efficiency and promoting meaningful, professional relationships. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Central Maine Power
Augusta, ME
11.2022 - Current
- Providing customer service over the phone and through email
- Working with customers to manage their accounts as well as usage for electricity
- Handling customers complaints questions and concerns in regard to usage, billing, service, our net energy billing program and customer service interactions
- Also contract management roles of opening and closing customer accounts for both residential and commercial customers
- Handling credit and collection concerns
- Currently working in our new service department handling new construction jobs for overhead and underground service, upgrades, relocates
- Coordinating between customers and service centers for all job types
- Storm role is handling customer service calls for reporting outages, placing outage and electrical trouble tickets
Sales Associate
Liberty Mutual Insurance
Augusta, ME
11.2021 - Current
- I am a licensed agent offering Home, Auto, and Life insurance in the state of Maine as well as maintaining customers policies
- I provide customer assistance in purchasing new policies, service of existing policies, billing changes, document distribution and overall customer service issues
- I network and prospect with local businesses all over the state to grow business relationships
Assistant Store Manager/Wholesale Manager
Town Fair Tire
Augusta, ME
01.2018 - 11.2021
- Management of client relations, billing and invoicing for wholesale accounts
- Complete week-to-week sales projections for comparison of prior yearly sales
- Daily coordination of and assistance with delivery of product to wholesale clients
- Provide support to management for overall store operations.
- Assist management with monthly inventory reports of products and supplies.
- Coordination of region-wide multi-vehicle deliveries.
- Provide quality customer service to retail customers and wholesale clients.
- Month-to-month scheduling of associates and maintenance of an electronic calendar.
- Review of job count for quantity and time accuracy to ensure efficient processing of customer vehicles.
- Daily maintenance of cash drawer balance and outgoing funds
- Adhere to current standard operating procedures and policies
- Assist with scheduling services and installation of product for customers via telephone, email or walk-in
- Assist sales associates with answering incoming telephone calls, greeting customers and processing incoming and outgoing warrantee claims
- Assist tire technicians with daily vehicle work orders and supply inventory management
- Organization and presentation maintenance of store and product
- Handling of sensitive customer services issues with retail customers
- Organized and coordinated training sessions for new employees.
Assistant Meat Department Manager
Hannaford Brothers Co.
Madison, ME
01.2016 - 12.2018
- Coordination of daily operations of staff
- Daily ordering of product for processing and sales
- Detailed monthly inventory management
- Weekly scheduling of staff based on prior sales and calculated sales projections
- Maintenance of planograms, department presentation and product displays
- Perform daily food safety inspections and equipment maintenance
- Assistance with quarterly OSHA inspections
- Product production in preparation for sales floor display
- Providing excellent customer service to customers both in-person, and on the telephone
Sales Associate
Town Fair Tire
Augusta, ME
01.2012 - 12.2016
- Scheduling services and installation of product for customers via telephone, email or walk-in
- Answering incoming telephone calls, greeting customers and processing incoming and outgoing warrantee claims
- Monitor job times to provide accurate information to customers regarding completion of services
- Review weekly sales goals and strive to surpass sales projections set by management
- Daily maintenance of cash drawer balance and outgoing funds
- Assist tire technicians with daily vehicle work orders and supply inventory management
- Assist with organization and presentation maintenance of store and product
- Provide quality customer service
- Adhere to current standard operating procedures and policies
Education
Diploma -
Messalonskee High School
Oakland, ME01.2008
Some College (No Degree) - Business
Southern New Hampshire University
Hooksett, NHSkills
- Management of sales
- Distribution
- Billing
- Scheduling programs
- Budget management
- Long-term sales projection calculations
- Customer service
- Employee management
- Productivity
- Communication
- Respect
- Excellent communication skills
- Attention to detail
- Friendly
- Outgoing
- Creativity
- Organization
- Flexibility
- Dependability
- Loyalty
- Time management
- Prioritization
- Independent work
- Proactivity
- Adaptability
- Sales
- Inside sales
- Customer support
- Insurance Sales
- Store Management
- Food Safety
- Call Management
- Complaint resolution
- Product Knowledge
- Scheduling
- Conflict Mediation
- Customer Education
Certification
- Insurance Producer License
- Property & Casualty License
- Life & Health Insurance License
Timeline
Customer Service Representative
Central Maine Power
11.2022 - Current
Sales Associate
Liberty Mutual Insurance
11.2021 - Current
Assistant Store Manager/Wholesale Manager
Town Fair Tire
01.2018 - 11.2021
Assistant Meat Department Manager
Hannaford Brothers Co.
01.2016 - 12.2018
Sales Associate
Town Fair Tire
01.2012 - 12.2016
- Insurance Producer License
- Property & Casualty License
- Life & Health Insurance License
Diploma -
Messalonskee High School
Some College (No Degree) - Business
Southern New Hampshire University
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