William Oehler
Niagara Falls,NY
Overview
35
35
years of professional experience
Work History
Security Officer
Don's security service
Depew, NY
04.2022 - Current
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Observed patrons and customers to quickly address security situations.
- Identified suspicious activity to determine appropriate response.
- Responded to alarms and conducted investigations as required.
- Guarded restricted areas to prevent unauthorized entry.
- Operated communication systems between officers stationed throughout the facility.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Documented security-related situations and submitted in-depth reports to superiors.
Bus Driver
Niagara Frontier Transportation Authority
Buffalo, NY
07.2013 - 05.2022
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Collected fares, tickets and passes accurately.
- Complied with local traffic regulations and safety requirements for bus operation.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Announced stops to passengers.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Greeted customers in a friendly manner when boarding the bus.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Owner\Operator
Reliabill Transportation Inc.
Grand Island, NY
03.1990 - 07.2013
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
Education
Class A Driver
Stevens Driving School
West Seneca, NY02-2023
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05-2012
Timeline
Security Officer
Don's security service
04.2022 - Current
Bus Driver
Niagara Frontier Transportation Authority
07.2013 - 05.2022
Owner\Operator
Reliabill Transportation Inc.
03.1990 - 07.2013
Class A Driver
Stevens Driving School
Bachelor of Science - Criminal Justice
SUNY Buffalo State