William Olmedo
Baytown,TX
Summary
Dynamic and results-oriented professional with extensive experience in sales and finance management, notably at Jaguar and Land Rover. Excelled in customer relationship management and persuasive communication, significantly enhancing client satisfaction and loyalty. Proven track record in leveraging CRM proficiency and objection handling to exceed sales targets and drive business growth.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Jaguar and Land Rover
02.2023 - 01.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Maximized customer retention by resolving issues quickly.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Consultant
Central Houston Nissan
08.2020 - 01.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Finance Manager
Community Kia
04.2022 - 02.2023
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Education
Licenciatura En Negocios Inter -
Universidad Autonoma De Nuevo Leon
Monterrey Nuevo Leon Mexico 2021
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Closing techniques
- Online marketing
- Cold calling
- Upselling and cross selling
Languages
Spanish,English
Native or Bilingual
Timeline
Sales Consultant
Jaguar and Land Rover
02.2023 - 01.2024
Finance Manager
Community Kia
04.2022 - 02.2023
Sales Consultant
Central Houston Nissan
08.2020 - 01.2022
Licenciatura En Negocios Inter -
Universidad Autonoma De Nuevo Leon
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