William Olson
Summary
Accomplished Senior Client Account Manager and Sales Director with a proven track record at Lumen Technologies, enhancing client satisfaction and retention through expert relationship management and CRM software proficiency. Spearheaded innovative sales strategies, resulting in significant market penetration and revenue growth. Skilled in fostering team development and executing data-driven decisions, consistently achieving and surpassing sales targets.
Overview
23
23
years of professional experience
Work History
Senior Client Account Manager
Lumen Technologies
01.2019 - Current
- Managed a portfolio of high-value accounts, ensuring optimal service delivery and maximized client retention rates.
- Served as a trusted advisor to clients, offering valuable insights and recommendations based on in-depth industry knowledge and experience.
- Increased revenue for the company by identifying and capitalizing on upselling opportunities within existing accounts.
- Promoted a collaborative work environment that encouraged creative problem-solving and open communication among team members.
- Collaborated with cross-functional teams to resolve complex client issues, fostering long-term relationships built on trust.
- Led strategic planning sessions with clients to help them achieve their short-and long-term objectives more efficiently.
- Mentored junior staff members on best practices in account management, fostering professional development within the team.
- Developed customized account plans, effectively addressing each client''s unique needs and goals.
- Expanded client base by consistently building and maintaining strong relationships with key decisionmakers.
- Implemented innovative strategies to penetrate competitive markets, successfully winning new business from major competitors.
- Secured repeat business through exceptional relationship-building efforts and proactive problem-solving skills.
Sales Director
Lumen Technologies/Level 3
07.2015 - 12.2018
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Hired, trained and built high-performing team of sales representatives.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Implemented territory management strategies that optimized sales coverage while minimizing travel expenses for field representatives.
- Increased average deal size by upselling additional products and services to existing clients.
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
Sales Director
Electric Lightwave/Integra Telecom
10.2011 - 06.2015
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Hired, trained and built high-performing team of sales representatives.
- Executed strategic plans for growth and new acquisitions.
- Implemented territory management strategies that optimized sales coverage while minimizing travel expenses for field representatives.
Account Manager
Cross Telecom
01.2005 - 09.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
NetVersant
09.2001 - 12.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Master of Science - Electrical Engineering
Duke University
Durham, NC08.1987
Master of Science - Electrical Engineering
University of Utah
Salt Lake City, UT06.1986
Skills
- Relationship Management
- CRM Software
- Data-driven decision-making
- Technical understanding
- Customer Service
- Solution selling
Accomplishments
Top Sales Director 2014 and 2015
Constantly Increased Team Sales Production
Top Public Sector Sales Person 2023
Fifty Million Dollar Sale
Regularly Exceeds Quotas
Timeline
Senior Client Account Manager
Lumen Technologies
01.2019 - Current
Sales Director
Lumen Technologies/Level 3
07.2015 - 12.2018
Sales Director
Electric Lightwave/Integra Telecom
10.2011 - 06.2015
Account Manager
Cross Telecom
01.2005 - 09.2011
Account Manager
NetVersant
09.2001 - 12.2004
Master of Science - Electrical Engineering
Duke University
Master of Science - Electrical Engineering
University of Utah
Similar Profiles
ERIC TOMLINSONERIC TOMLINSON
Network Technician at Lumen TechnologiesNetwork Technician at Lumen Technologies
Omar RodriguezOmar Rodriguez
Sr. Network Engineer Program Manager at Lumen TechnologiesSr. Network Engineer Program Manager at Lumen Technologies
CELINE MARY SCELINE MARY S
Senior order management specialist at Lumen TechnologiesSenior order management specialist at Lumen Technologies
Christian V. FrenchChristian V. French
Network Design and Configuration III at Lumen TechnologiesNetwork Design and Configuration III at Lumen Technologies
Mark MoggeMark Mogge
Senior Client Account Manager at Cass Information SystemsSenior Client Account Manager at Cass Information Systems