William Ortega

Miami

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

years of professional experience

Work History

Assistant

VICENTE ANDRADE LLC

Doral

02.2024 - 03.2025

Answered incoming calls and directed them to appropriate personnel or departments.
Organized and maintained filing systems for documents and records.

Costumer Service

Doral Country Club

Doral

01.2023 - 01.2024

Provide technical support and product guidance to customers via chat, email, and phone
Navigate multiple systems and databases to research and resolve customer issues
Maintain a friendly and calm tone even under pressure
Document all interactions accurately in CRM
Achieved 95%+ customer satisfaction scores consistently

Education

High School Diploma -

Smart Horizons

Online

07-2022

Skills

Customer Support & Communication
Technical Troubleshooting
Multitasking & System Navigation
Conflict Resolution

CRM & Helpdesk Tools (eg, Zendesk, Salesforce, Freshdesk)
Microsoft Office & Google Workspace
Email, Chat & Phone Support
Time Management & Self-Motivation

Languages

English

Native/ Bilingual

Spanish