William Ortiz
Brandon ,FL
Summary
Accomplished management professional with 20+ years of experience in the retail industry. Specializes in strategy development, operational leadership, and team building. Demonstrates a track record of surpassing performance objectives, launching new stores, and fostering sales growth through strategic partnerships and exceptional customer service. Fluent in English and Spanish, enabling effective communication with diverse stakeholders.
Overview
21
21
years of professional experience
Work History
Store Manager
AutoZone
01.2021 - Current
- Lead store operations to consistently exceed sales objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
District Manager
AutoZone
01.2009 - 01.2021
- Directed sales performance and gross profit margins across multiple locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Store Manager
AutoZone
05.2007 - 05.2009
- Managed daily store operations, focused on sales growth and operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Area Manager
Aaron’s Sales and Lease
01.2004 - 01.2007
- Recruited and trained sales teams, responsible for new and existing market growth.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Education
High School Diploma -
Monroe High School
East Rochester, NY06.1985
Skills
Professional Summary
Accomplished management
professional with over 20 years
of experience in the retail
industry,
Customer Service
Problem-Solving
Store operations
Customer Service Management
Training and mentoring
Highlightedaccomplishments
- Opened multiple AutoZone stores in the Tampa area, including the Tampa Mega Hub in 2019.
- Developed partnerships to expand commercial sales and fill partnership gaps.
- Consistently exceeded performance objectives and targets across all roles.
Timeline
Store Manager
AutoZone
01.2021 - Current
District Manager
AutoZone
01.2009 - 01.2021
Store Manager
AutoZone
05.2007 - 05.2009
Area Manager
Aaron’s Sales and Lease
01.2004 - 01.2007
High School Diploma -
Monroe High School
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