Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

William Ott

Long Beach,CA

Summary

Dynamic culinary professional with extensive experience at Rakkan, excelling in food preparation and kitchen organization. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at training teams and managing operations efficiently, ensuring compliance with health standards while fostering a positive dining experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cook

Rakkan
04.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Barista Shift Lead

Starbucks
02.2022 - 12.2023
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Server Manager

Los Nuberos
06.2016 - 06.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.

Education

High School Diploma -

I.E.S. Pereda
Santander, Cantabria, Spain
06-2018

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Kitchen organization
  • Team management
  • Operational efficiency

Accomplishments

Worked since I was 18, always having a good standing with my peers and managers.

Moved to the US in 2020 during the pandemic and in the minimum time required I became shift lead at my first job at Starbucks, and maintained good standing for two years, and only left to be close to family in Long Beach.

Traveled all around the world, giving me a broader perspective of the world

Working currently my first official job as a cook, and I´m fully confident in my skills and achievements.


Certification

  • Certified Cook, Rakkan - 1 year

Languages

Spanish
Native or Bilingual
French
Professional Working
English
Native or Bilingual

Timeline

Cook

Rakkan
04.2024 - Current

Barista Shift Lead

Starbucks
02.2022 - 12.2023

Server Manager

Los Nuberos
06.2016 - 06.2020

High School Diploma -

I.E.S. Pereda

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