William Owen
Lexington,SC
Summary
Seeking a position in Human Resources/ Administration.
HIGHLIGHTS OF QUALIFICATIONS:
Government-issued Secret Security Clearance. Exceptional coach, teacher, trainer in an environment involving a wide range of personalities and cultures; Great interpersonal skills. Expert in planning, training, prioritizing, time management, oral and written communication, problem-solving, resolving complex ethical dilemmas, projecting 2nd and 3rd order effects of crucial decisions, working in a fast-paced setting, managing change to improve process and productivity, decision making, Enforces and instills team building and development that helps maintain retention and build the structure of the organization with quality employees. Experienced Administrator with accolades for meeting company goals by utilizing and creating consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager Trainer/Operations Manager
Officer Candidate School
01.2011 - 01.2013
- Conducted orientation sessions and organized on-the-job training for new hires
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Evaluated success of training programs and recommended improvements to upper management to enhance the effectiveness
- Directed training programs and development paths for managers and supervisors
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Delivered new employee onboarding and training sessions
- Coordinated technical training and personal development classes for staff members
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Reviewed and edited all training materials for accuracy and company policy compliance
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Trained staff during demonstrations, meetings, conferences and workshops
- Organized and edited training manuals, multimedia visual aids and other educational materials
Manager
DOD Alpha Company Rear
01.2010 - 01.2011
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Resolved staff member conflicts, actively listened to concerns, and found the appropriate middle ground
- Delivered feedback to decision-makers regarding employee performance and training needs
- Evaluated employees' strengths and assigned tasks based upon experience and training
Section Manager
DOD Conn Barracks Schweinfurt
, Germany
01.2008 - 01.2011
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees
- Identified section KPIs and created measurement mechanism to track operations efficiency
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance
- Managed project technical, schedule, and cost risk factors to facilitate completion while minimizing negative outcomes
- Executed quality assurance audits and addressed non-complying issues to improve section performance
- Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays
- Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals
- Planned operations to meet established schedules, factoring in order demands and business forecasts
Organization Recruiter
th Recruiting
Washington
01.2005 - 01.2008
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Learned new skills and applied themto daily tasks to improve efficiency and productivity
- Conducted research, gathered information from multiple sources, and presented results
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Identified issues, analyzed information, and provided solutions to problems
- Devoted special emphasis to punctuality and worked to maintain anoutstanding attendance record
- Used coordination and planning skills to achieve results according to theschedule
Team Supervisor
DOD 101st Airborne Division Kentucky
01.2001 - 01.2005
- Assisted in research and analysis efforts by supplying input for forecasting, training program assessment, and quality assurance program calibration
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise, and judgment
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives
- Communicated policy updates and company information through team meetings, huddles, and one-on-one development sessions
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement
- Mentored and guided employees to foster proper completion of assigned duties
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Coordinated weekly meetings for internal and external groups
- Verified confidential budget reports remained up-to-date
- Led team members while providing exceptional customer service
- Positioned as the go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly
Operations Manager and Payroll Coordinator
Harbor Frieght Tools
Englewood, CO
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed operations report understanding numbers and trends.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to improve thework environment, company culture, or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics.
Education
High School Diploma -
Northglenn High School
Northglenn, CO08.2000
Environmental Control Course, Hazmat Familiarization and Safety, Advanced Leaders Course, Primary Leader Development Course DOD Training Schools Combat Life Saver, Information Assurance Awareness 2001-2013 Alignment oriented training, Additional Duty Safety Course, Composite Risk Management Course -
United States Military Academy
West Point, NYArmy Basic Instructor Course, Recruiting and Retention -
United States Military Academy
West Point, NY2000
Skills
- Employee Testing, Hiring, Training, and Performance Appraisal
- Interviewing, Onboarding and Orientations
- Leave of Absence Processing and Transitioning
- Americans with Disabilities Act (ADA) and Work Complaint Handling
- Employment Recordkeeping
- Understanding Customer Needs and Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with a Strong Service Mindset
- Customer Data Confidentiality
- Active Listening
- Consulting Supervisors
- Social Perceptiveness
- Customer Service and Assistance
- Persuasion
- Service-Orientation
- Speaking
- Multitasking and Time Management
- Office Supplies, Inventory, and Inventory Systems
- Strong Organizational Skills
- Petty Cash Disbursement
- Office Equipment Operation
- Staff Meetings
- Order Placement
- Meeting Planning
- Mail Management
- Executive Presentation Development
- Correspondence and Office Documents
- Google mail
- Back Office Operations
- Invoice Processing
- Customer Satisfaction
- Mail Routing and Distribution
- Service Quality
- Clerical Staff Oversight
- Business Needs Analysis
- Visitor Relations
- Payroll Administration
- Executive Presentation Development
- Administrative support
- Staff Management
- Strategic planning
- Business administration
- Budgeting
- Correspondence and Office Documents
- Electronic Records Management
Accomplishments
- Exemplified developing over 700 management leaders to develop and mentor the organization directly effecting the entire company by creating a strong base for future operations
- Trained over 600 personnel in environmental safety and consideration and risk management resulting in zero accidents and creating a safe environment that maintained OSHA regulations
- Coordinated and resource through multiple different outside agencies to guarantee the success of training events on very strict timelines with little to no supervision while ensure all agencies understood and meet the needs of the company for the proper facilitation of the training that produces excellent training results
Certification
Army Basic Instructor Course, Recruiting and Retention, 2000
Environmental Control Course, Hazmat Familiarization and Safety,
Advanced Leaders Course, Primary Leader Development Course DOD Training Schools
Combat Life Saver, Information Assurance Awareness 2001-2013
Alignment oriented training, Additional Duty Safety Course,
Composite Risk Management Course
Military Clearance
From 2004 - 2014 Secret Security Clearance, U.S. ARMY
Timeline
Manager Trainer/Operations Manager
Officer Candidate School
01.2011 - 01.2013
Manager
DOD Alpha Company Rear
01.2010 - 01.2011
Section Manager
DOD Conn Barracks Schweinfurt
01.2008 - 01.2011
Organization Recruiter
th Recruiting
01.2005 - 01.2008
Team Supervisor
DOD 101st Airborne Division Kentucky
01.2001 - 01.2005
Operations Manager and Payroll Coordinator
Harbor Frieght Tools
High School Diploma -
Northglenn High School
Environmental Control Course, Hazmat Familiarization and Safety, Advanced Leaders Course, Primary Leader Development Course DOD Training Schools Combat Life Saver, Information Assurance Awareness 2001-2013 Alignment oriented training, Additional Duty Safety Course, Composite Risk Management Course -
United States Military Academy
Army Basic Instructor Course, Recruiting and Retention -
United States Military Academy
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