Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Palmer

Waco

Summary

Dynamic maintenance professional with a proven track record at Waco Healthcare and Rehabilitation, excelling in routine and switchgear maintenance. Leveraging critical thinking and exceptional customer service skills, I effectively reduced equipment downtime and enhanced productivity through proactive preventative measures, ensuring optimal operational efficiency and client satisfaction. Offering a proactive mindset and a commitment to learning and thriving in a maintenance management environment. Brings aptitude for understanding maintenance systems, and dedication to mastering equipment diagnostics and repair techniques. Ready to use and develop troubleshooting and team collaboration skills in the Area Maintenance Manager role.

Overview

10
10
years of professional experience

Work History

Maintenance

Waco Healthcare and Rehabilitation
Waco
05.2024 - Current
  • Performed routine maintenance on production tools to specifications.
  • Maximized productivity with timely preventive maintenance, minimizing potential disruptions.
  • Managed ongoing maintenance and storage of test equipment.
  • Performed routine and scheduled maintenance services.
  • Performed underground electrical repairs and maintenance.
  • Performed repairs, replacements and general maintenance on mining equipment.
  • Reduced equipment breakdowns through proactive preventative maintenance procedures.
  • Ensured proper maintenance of equipment by developing preventative maintenance schedules and coordinating repairs as needed.
  • Maintained departmental equipment inventory and maintenance agreements.
  • Conducted preventive maintenance and troubleshooting of metering instruments.
  • Reduced downtime for maintenance activities by developing and implementing preventive maintenance plans.
  • Assisted with post-construction cleanup and maintenance.
  • Provided top quality control to eliminate maintenance downtime.
  • Inspected equipment, completed routine maintenance and escalated larger repairs to maintenance teams to maintain optimal production levels.

Cashier/Line Cook

Jack in the Box
Waco
10.2021 - 05.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shopper.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

Line Cook

Whataburger
Waco
04.2020 - 10.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Customer Service Representative

General Dynamics IT
Waco
06.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Waco High School
Waco
06-2014

Skills

  • Skimmer maintenance
  • Routine maintenance
  • Switchgear maintenance
  • Hardware maintenance
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order processing

References

References available upon request.

Timeline

Maintenance

Waco Healthcare and Rehabilitation
05.2024 - Current

Cashier/Line Cook

Jack in the Box
10.2021 - 05.2024

Line Cook

Whataburger
04.2020 - 10.2021

Customer Service Representative

General Dynamics IT
06.2015 - 03.2017

High School Diploma -

Waco High School

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