William Palmer
Pawlet
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
13
13
years of professional experience
Work History
Retail Manager
H.N. Williams General Store
05.2025 - Current
- Support daily operations in a high-volume, guest-facing environment
- Supervise employees and maintain operational standards
- Manage inventory, point-of-sale systems, and online orders
- Resolve guest concerns calmly and efficiently
Participant
National Outdoor Leadership School (NOLS)
05.2025 - 06.2025
- Practiced wilderness leadership, risk management, and decision-making in remote Alaskan terrain
- Collaborated in expedition groups under physically and mentally demanding conditions
- Applied Leave No Trace ethics and backcountry living skills
- Demonstrated adaptability, resilience, and situational awareness
Line Cook
Willows Bagels
10.2023 - 12.2024
- Worked long shifts in a fast-paced kitchen environment
- Maintained cleanliness, efficiency, and teamwork
Retail / Delivery Manager
H.N. Williams General Store
12.2019 - 09.2023
- Coordinated logistics and deliveries in a rural setting
- Maintained consistent service during peak seasonal demand
- Worked independently and as part of a small operations team
Caddie
Ekwanok Country Club
06.2013 - 10.2020
- Provided professional outdoor guest service
- Built rapport with visitors from diverse backgrounds
Education
Bachelor of Science - Parks, Recreation, And Tourism (PRT)
University of Vermont
Burlington, Vermont, VT12-2025
Skills
- Visitor Services
- Outdoor Leadership Foundations
- Team Collaboration
- Remote & Seasonal Work
- Safety Awareness
- POS Systems
- Physical Endurance
- Team Training
- Customer service
- Cash management
- Store operations
- Budget planning
Languages
Spanish
Limited Working
Interests
- Outdoor Recreation
- Volunteering with youth sports programs as a Coach
- Music
- Creative Writing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Retail Manager
H.N. Williams General Store
05.2025 - Current
Participant
National Outdoor Leadership School (NOLS)
05.2025 - 06.2025
Line Cook
Willows Bagels
10.2023 - 12.2024
Retail / Delivery Manager
H.N. Williams General Store
12.2019 - 09.2023
Caddie
Ekwanok Country Club
06.2013 - 10.2020
Bachelor of Science - Parks, Recreation, And Tourism (PRT)
University of Vermont