Hi, I’m
WILLIAM PALMQUIST
Phoenix,AZ
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
12
years of professional experience
Work History
Innovation Refunds
Account Executive
10.2022 - 03.2024
Job overview
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Brought in over $43 million in revenue while managing hundreds of high-profile accounts.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
Stoa
Business Development Representative
10.2021 - 08.2022
Job overview
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Adapting to new processes and software monthly while excelling in a start-up environment.
- Educate new investors on Stoa's process to excel their revenue growth.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
GPS INSIGHT
Sales Development Representative
03.2020 - 10.2021
Job overview
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
SERFAS
Warranty Manager
07.2013 - 03.2020
Job overview
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Charlie Palmer At Bloomingdale's
Restaurant Waiter
03.2012 - 06.2013
Job overview
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Crean Lutheran High SchoolIrvine, CA
High School Diploma
05.2010
Skills
- Pipeline Management
- CRM software expertise
- Contract Negotiation
- Revenue Generation
- Relationship building and management
- Sales Strategies
- Systems and software expertise
- Marketing strategy implementation
- Written and verbal communication
References
- James Craig, Stoa Sales manager, 602-705-3051, JECRAIG2012@GMAIL.COM
- Lauren Smith, Partner Development Executive, 480-395-4077, Laurenmarie18@gmail.com
- JULIAN ESPINOSA, ACCOUNT EXECUTIVE, 312-928-9253, JESPINOSA021@GMAIL.COM
Timeline
Account Executive
Innovation Refunds
10.2022 - 03.2024
Business Development Representative
Stoa
10.2021 - 08.2022
Sales Development Representative
GPS INSIGHT
03.2020 - 10.2021
Warranty Manager
SERFAS
07.2013 - 03.2020
Restaurant Waiter
Charlie Palmer At Bloomingdale's
03.2012 - 06.2013
Crean Lutheran High School
High School Diploma
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