Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Parker

Conway,NC

Summary

Experienced Training Specialist with a proven track record at AAA Auto Club Group, enhancing learning outcomes through innovative training program development and evaluation. Expert in E-Learning Platforms and adept at fostering critical thinking, I've significantly boosted participant retention and performance. My approach blends hard skills in training material updates with soft skills training, achieving remarkable results in employee development.

Overview

37
37
years of professional experience

Work History

Training Specialist

AAA Auto Club Group
02.2006 - 04.2024
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Supported struggling individuals with targeted interventions, resulting in improved academic performance.
  • Implemented innovative training techniques to keep participants engaged and motivated throughout the learning process.
  • Encouraged critical thinking skills by incorporating problem-solving exercises into daily lessons.
  • Provided constructive feedback to individuals throughout the duration of their respective programs, fostering continuous growth and development.
  • Optimized program success by regularly reviewing course content for accuracy, relevance, consistency, making updates as necessary.
  • Worked closely with human resources ensuring seamless integration between skills development initiatives.
  • Collaborated with human resources to identify workforce needs and developed targeted training solutions.
  • Evaluated participants'' progress and adjusted training methods accordingly for optimal results.
  • Boosted participant retention rates by providing ongoing support, resources, and mentorship.
  • Conducted comprehensive assessments to determine individual strengths, weaknesses, and areas for improvement.
  • Tracked and reported on training requirements, completion and status.
  • Maintained records and provided participants with feedback.
  • Gathered feedback on training success and made recommendations to improve training.
  • Monitored participant satisfaction levels through regular surveys or other forms of feedback collection mechanisms.
  • Maintained accurate records of participant progress and outcomes for program evaluation purposes.
  • Enhanced participants'' skill sets by designing and implementing customized training programs.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Supported and coached employees as part of successful training initiatives.
  • Prepared and updated training handouts, manuals and digital tutorials.
  • Customized training sessions by employee type, level and management requirements.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Designed and delivered web-based, self-directed learning materials.

Operations Manager

Family-owned Farming Operation
06.1987 - 02.2006
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Evaluated market trends to inform decisions around crop selection for upcoming seasons.
  • Ensured the well-being of animals by providing clean living spaces, fresh water, and appropriate feed rations.
  • Streamlined harvest processes to minimize loss of product during collection and storage phases.
  • Developed strong relationships with local suppliers to secure quality resources at competitive prices.
  • Safeguarded crops from pests and diseases through regular inspections and proactive treatment measures.
  • Increased overall efficiency by training new hires in farm procedures and safety protocols.
  • Assisted in financial management by tracking expenses, developing budgets, and identifying cost-saving opportunities on the farm.
  • Collaborated with farm owner to establish long-term goals for sustainability and growth initiatives.
  • Improved crop yield by monitoring soil conditions and adjusting irrigation systems accordingly.
  • Reduced waste on the farm with diligent inventory management and resource allocation.
  • Maintained healthy livestock through vigilant observation, timely vaccinations, and proper feeding practices.
  • Optimized farm operations with regular maintenance of equipment and machinery.
  • Implemented strategic planting plans to maximize land utilization while maintaining crop rotation best practices.
  • Enhanced farm productivity by implementing efficient work routines and schedules for daily tasks.
  • Examined animals for signs of sickness and overall herd health.
  • Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.

Quality Assurance Specialist

Georgia-Pacific
05.1990 - 06.2005
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects.
  • Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
  • Contributed to product innovation by suggesting quality improvements based on testing feedback.
  • Documented and reported quality assurance outcomes, providing actionable insights for product development.
  • Implemented procedures to meet product quality standards.

Instructor

Roanoke Chowan Community College
04.1989 - 05.1990
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.

Education

Associate of Applied Science - Business Computer Programming

Roanoke-Chowan Community College
Ahoskie, NC
05.1989

High School Diploma -

Northampton High School-East
Conway, NC
05.1987

Skills

Learning Management Systems

E-Learning Platforms

Training Program Development

Training Evaluation

Performance Assessment

Blended Learning

Soft skills training

Training material updates

Classroom and Online training experience

Timeline

Training Specialist

AAA Auto Club Group
02.2006 - 04.2024

Quality Assurance Specialist

Georgia-Pacific
05.1990 - 06.2005

Instructor

Roanoke Chowan Community College
04.1989 - 05.1990

Operations Manager

Family-owned Farming Operation
06.1987 - 02.2006

Associate of Applied Science - Business Computer Programming

Roanoke-Chowan Community College

High School Diploma -

Northampton High School-East

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