Summary
Overview
Work History
Education
Skills
Certification
Experience
Timeline
Generic

William Parker

Wichita,Kansas

Summary

Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tech Customer Support Specialist II

Agvantis Inc/farm Credit Bank
05.2022 - Current
  • Managed Inventory which included conducting annual audits, verifying device locations, and disposing of old devices
  • Provisioned new software and hardware for use, following established security policies.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Assisted with patching to update servers in different environments, both Windows and Linux
  • Troubleshoot incidents for both hardware and different software applications

Senior IT Store Solutions Analyst

Curo Financial Technologies Corp
08.2019 - 05.2022
  • Developed new processes and procedures for other members of related department
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Troubleshoot incidents reported by end-users to identify solutions and assist with scheduling system changes
  • Collaborated with upper management to assess business needs and restore software functionality to meet deadlines

IT Support Analyst

CURO Financial Technologies
05.2019 - 08.2019
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Opened tickets for user accounts to be created and managed Active Directory for multiple domains

PC Technician

Coffeyville Community College
10.2016 - 05.2019
  • Responded to support requests from end users and walked individuals through troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Millcreek, Utah
12-2025

Associate of Arts - Information Technology

Coffeyville Community College
Coffeyville, KS
05.2016

Skills

  • Performance Optimization
  • Data analysis
  • Attention to Detail
  • Communication
  • Customer Service
  • Good Telephone Etiquette

Certification

A+

Network+

Security+

Experience

  • 5 years of experience with Active Directory. Managing users groups, devices, and group policies pushed to different OUs
  • Experience with Azure and Intune. Managing users within Azure AD and setting up applications to be pushed out through Intune. Along with troubleshooting Intune enrollment issues
  • Experience with troubleshooting Cisco AnyConnect, as well as user's home internet issues
  • Experience with imaging via SCCM, Dell Image Assist
  • 5 years of experience with ticket systems such as Ivanti and Salesforce
  • Experience administering Microsoft Teams, adding users and assigning call policies
  • Software troubleshooting included many common enterprise applications such as Microsoft Teams, Skype/Lync, Office 365, Microsoft Office suite applications, Chrome/Firefox, and Adobe products


Timeline

Tech Customer Support Specialist II

Agvantis Inc/farm Credit Bank
05.2022 - Current

Senior IT Store Solutions Analyst

Curo Financial Technologies Corp
08.2019 - 05.2022

IT Support Analyst

CURO Financial Technologies
05.2019 - 08.2019

PC Technician

Coffeyville Community College
10.2016 - 05.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Associate of Arts - Information Technology

Coffeyville Community College

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William Parker