William Parmer
Eight Mile,AL
Summary
Driven Merchandising Manager with 7 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Store Merchandise Manager
Southeastern Grocers
06.2019 - Current
- Motivated and mentored merchandise team of 5-10 to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
- Assisted in hiring, training and development of new associates.
Service Area Manager
Southeastern Grocers
05.2016 - 06.2019
- Planned and implemented strategies for improving customer service and satisfaction in store.
- Collaborated with regional sales teams to identify and meet customer needs.
- Monitored service operations to confirm compliance with industry standards.
- Confirmed compliance with local, state and federal regulations at all times.
- Coordinated with service teams to resolve customer service issues.
- Directed and managed team of 15 - 25 service associates.
- Oversaw and maintained labor and cash over/short budget to verify fiscal responsibility.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Produce Department Manager
Southeastern Grocers
11.2013 - 05.2016
- Assisted customers with produce questions.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Coached and mentored new team members.
- Selected items for specials and marked down items to reduce losses.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce area and kept produce storage area clean and sanitary.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Trimmed, washed and bundled produce.
- Purchased produce following guidelines of marketing plan.
Customer Service Associate
Southeastern Grocers
05.2010 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Retail Sales Associate Cashier
Southeastern Grocers
09.2008 - 05.2010
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05.2010
Skills
- Department Oversight
- Store Layouts
- Corrective Actions
- Fixture Updates
- Company Safety Policies
- Motivational Leadership
- Project Requirements
- Promotional Planning
- Proper Staffing
- Maintaining Clean Work Areas
- Disciplinary Action
- Seasonal Displays
- Display Installation
- Floor Display Designs
- Store Organization
- Retail Management
Timeline
Store Merchandise Manager
Southeastern Grocers
06.2019 - Current
Service Area Manager
Southeastern Grocers
05.2016 - 06.2019
Produce Department Manager
Southeastern Grocers
11.2013 - 05.2016
Customer Service Associate
Southeastern Grocers
05.2010 - 11.2013
Retail Sales Associate Cashier
Southeastern Grocers
09.2008 - 05.2010
High School Diploma -
Mary G Montgomery High School
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