Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

William Peete

Oakland,TN

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Nike
06.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed the talent acquisition and integration program to meet organizational goals.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Evaluated and communicated vital performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated risks through effective data organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Manager

Sam's Club
04.2018 - 05.2023
  • I'm responsible for all operations including daily cash management including deposits, management of all merchandise including receiving, inventory, shrink analysis
  • I perform operational management such as 5S ,hazwaste, recruiting for any potential new hires and training management
  • I have 47 direct reports with the assistance of 4 team leads
  • I'm responsible for teaching, training, and coaching employees
  • I handle customer inquiries and complaints
  • We are currently trending at 117% over our scheduled budget
  • Our team currently is currently #2 comp club out of 16
  • My associates are held accountable for attendance policies and rewarded for sales and membership goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assistant Manager

Kroger
09.2013 - 04.2018
  • 901-756-8908
  • I'm currently the assistant store manager over merchandising for my store
  • I maximize sales by controlling wages and OT% by following up with my department leaders daily
  • I inspect the store for display compliance and follow up for all sales promotes
  • We have a strict retention plan and I follow up with all new hires to make sure all training and certifications are complete
  • I look for employees who have to potential to move forward with the company and promote from within our store
  • I review bills for potential shrink to receive credits to recoup potential loss thus saving us thousands on the bottom line
  • 10 Key, Microsoft Office, Food Safety manager, operational management skills, corporate policies, recruiting and problem solving management skills
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Store Manager

Rent a Center
05.2005 - 09.2013
  • 4561
  • I was responsible for making my store profitable every month by growing my customer base by providing great customer service thus increasing sales
  • My experience with sales calls and daily payment reminders had my store was ranked #54 of 1634 stores in America for profit fiscal year 2009
  • I achieved these results with a great team whom I hired and trained starting with friendly attitudes
  • Leading others to become store managers and leading myself into the district manager training program to run multi-unit stores.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Picker/packer/receiver

Dixie Sales And Service
11.1999 - 05.2005
  • I picked and packed varies parts for companies such as Lowes and Sears for customer orders.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Entered package information into company's computer system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Removed items from shelves or storage bins and scanned tags.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.

Education

Computer Science

Southwest Tennessee Community College
Memphis, TN
08.1998

Millington High School
Millington, TN
08.1996

Skills

  • Retail Forecasting Operations Operations Management Problem Solving Inventory Inventory Control
  • Buying/Procurement Purchasing Supply Chain Teaching Coaching Customer Inquiries
  • Customer Service Merchandising Point of Sale POS Retail Marketing NEW Hires
  • Customer Service Oriented Payroll Data Entry Cash Management Strategic Planning Budget Claims
  • Office Management Plumbing Packer Picker/Packer Picker Food Safety Recruiting
  • Cash Handling Retail Sales MS Office Pricing Excel Microsoft Office
  • Product and Service Knowledge
  • Managing Multiple Priorities
  • Sales Monitoring
  • Data and Trend Forecasting
  • Performance Monitoring and Optimization
  • Employee Coaching and Motivation
  • Shift Coverage
  • Shrinkage Prevention
  • Scheduling and Coordinating
  • Transaction Monitoring
  • Directing Team Members
  • Vendor Performance Monitoring
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Department Development
  • Pricing Structures
  • Recruiting and Interviewing
  • Strategic Development
  • Retail Knowledge
  • Brand Development
  • Supplier Audits
  • Monetary Transactions
  • Orientating and Training
  • Shipping and receiving
  • Warehouse operations
  • Inventory management
  • Delegating work
  • Hiring and training
  • Problem-solving
  • Order picking and processing
  • Employee safety
  • Safety monitoring
  • Staff supervision
  • Mentoring and training

Certification

Certified Food Safety Manager January 2018 to January 2023 LANGUAGES Spanish - Beginner English - Fluent

Timeline

Operations Manager

Nike
06.2022 - Current

Assistant Manager

Sam's Club
04.2018 - 05.2023

Assistant Manager

Kroger
09.2013 - 04.2018

Store Manager

Rent a Center
05.2005 - 09.2013

Picker/packer/receiver

Dixie Sales And Service
11.1999 - 05.2005

Computer Science

Southwest Tennessee Community College

Millington High School

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William Peete