William Nicholas Pelham
San Antonio,TX
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of grocery sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales Lead
Central Market, H-E-B
11.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Managed team of 10 employees and took overtime from 30 hours weekly to 0 through proper scheduling and work planning
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Analyzed prior delivery processes and uncovered more efficient method.
- Identified and analyzed key competitors and related products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Overnight Stock Controller
Central Market, H-E-B Grocery
03.2016 - 05.2022
- Developed and lead overnight grocery team
- Work with team to deliver key results
- A+ standards
- Labor
- Minimizing overtime
- Hospitality
- Continual communication between management and partners
- Maintain high energy levels
- Delegated nightly duties
- Developed nightly recap meeting to explain work execution and discuss brininess needs
- Ensure employees are being held accountable and are meeting expectations
- Manage conflict and escalating issues to appropriate manager when needed,
- Worked opposite of managers and ensures the safety of the store and night partners
- Communicates the state and demeanor of the team
- Performance
- Morale
- Personnel needs and information
- Assist in writing performance reviews and work closely with the manger on team building
- Coach/Develop new employees and assist with on-boarding and training
- Write weekly schedules to ensure best performance and business needs
- Daily use of technology to track inventory, order, and check for in-stocks of department
- Oversaw and planned holiday products and sales
- Compiled information of previous years and recent trends to decide on what new items to focus on and order.
- Utilized employees skills for best results of workforce and labor results
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted, and processed incoming stock and materials to prepare stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Conducted daily inventory counts and verified accuracy of product levels.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
Bakery Production Manager
Central Market HEB
03.2013 - 03.2016
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Prepared and maintained production reports and personnel records.
- Analyzed production data and prepared reports for senior management.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Education
Master of Education - Early Childhood Education
Texas A&M San Antonio
San Antonio, TX05.2019
BBA - Business Management
Texas A & M San Antonio
San Antonio, TX05.2013
Skills
- Organizational planning
- Team building
- Critical thinker
- Problem solving abilities
- Communication
- Leadership experience
- Business Development
- Inventory Control Procedures
- Promote Products
- Sales Supervision
- Shrink Control
- Overseeing Teams
Timeline
Sales Lead
Central Market, H-E-B
11.2022 - Current
Overnight Stock Controller
Central Market, H-E-B Grocery
03.2016 - 05.2022
Bakery Production Manager
Central Market HEB
03.2013 - 03.2016
Master of Education - Early Childhood Education
Texas A&M San Antonio
BBA - Business Management
Texas A & M San Antonio
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