Summary
Overview
Work History
Education
Skills
Timeline

William pellicci

St Helens,OR

Summary

Accomplished professional with extensive experience at FedEx, excelling in customer service and safety management. Proven track record in enhancing operational efficiency and employee performance through innovative training programs. Skilled in problem-solving and conflict resolution, consistently achieving a 20% reduction in processing errors. Adept at fostering positive team dynamics and ensuring compliance with industry standards.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work History

DG Agent

FedEx
11.2013 - 11.2024
  • Processed shipments efficiently, ensuring timely delivery and compliance with company policies.
  • Operated sorting equipment to streamline package handling and improve workflow productivity.
  • Collaborated with team members to enhance operational procedures and reduce processing errors.
  • Monitored inventory levels, assisting in stock management to prevent delays in service delivery.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Streamlined documentation process, reducing turnaround time for contract approvals.

Courier

Federal Express
10.2013 - 11.2024
  • Delivered packages efficiently, ensuring adherence to timelines and customer satisfaction.
  • Navigated complex routes using GPS technology for timely deliveries.
  • Maintained accurate records of shipments and delivery confirmations.
  • Collaborated with team members to streamline delivery processes and improve efficiency.
  • Assisted in training new couriers on best practices for safe and efficient delivery operations.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.

Training Specialist

Fedex
  • Developed and implemented training programs to enhance employee performance and operational efficiency.
  • Facilitated onboarding sessions for new hires, ensuring comprehension of company policies and procedures.
  • Collaborated with team leads to identify training needs and tailor programs accordingly.
  • Conducted evaluations of training effectiveness, adapting materials based on participant feedback.
  • Coordinated workshops and seminars to promote continuous professional development among staff members.
  • Maintained up-to-date knowledge of industry trends to incorporate best practices into training strategies.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.

Safety Specialist

Fedex
  • Conducted safety audits to identify potential hazards and ensure compliance with OSHA regulations.
  • Developed and implemented safety training programs for employees, enhancing awareness of safety protocols.
  • Collaborated with cross-functional teams to evaluate and improve workplace safety procedures.
  • Monitored incident reports to analyze trends and recommend corrective actions for risk mitigation.
  • Facilitated regular safety meetings, promoting open communication regarding safety concerns among staff.
  • Supported the implementation of safety management systems, improving documentation and reporting processes.
  • Led training courses for employees at all levels.
  • Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
  • Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.

Transit Security Officer

TSA
11.2024 - Current
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Worked alongside local law enforcement agencies during joint operations, fostering a strong partnership for the betterment of transit security.
  • Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Conducted security screenings to ensure compliance with TSA regulations.
  • Monitored passenger behavior and identified potential security threats.
  • Supported law enforcement officers in maintaining order during emergency situations, ensuring a swift resolution and minimal disruption to transit operations.
  • Detected potential threats by closely observing passenger behavior and identifying suspicious activity within the transit system.
  • Provided assistance to travelers regarding security protocols and regulations.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Participated in ongoing training sessions to enhance professional development and stay current with industry best practices in security procedures.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Completed frequent patrols to verify security of access points and grounds.
  • Maintained up-to-date knowledge on relevant local laws and ordinances, effectively enforcing rules and regulations within the transit system.

Education

Associate of Arts - Humanities

Onondaga Community College, Syracuse, NY

Fine Art Photography

Academy of Art University, San Francisco, CA
02.2010 - 04.2013

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Clear communication
  • Customer complaint resolution
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Critical thinking
  • Conflict resolution
  • Persuasive speaking
  • Polite communication skills
  • Patrol operations
  • Investigative procedures
  • Public safety
  • Incident reporting
  • Surveillance techniques
  • Threat assessment
  • Customer service and assistance
  • Integrity and honesty
  • Customer relations skills
  • Behavioral observations
  • Surveillance monitoring
  • Team development
  • De-escalation techniques
  • Baggage inspections
  • Policy enforcement
  • Emergency preparedness
  • Threat management
  • Behavioral analysis
  • X-ray machine operation
  • Problem-solving skills
  • Passport checks
  • Radio communication
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Reliability
  • Conflict de-escalation

Timeline

Transit Security Officer - TSA
11.2024 - Current
DG Agent - FedEx
11.2013 - 11.2024
Courier - Federal Express
10.2013 - 11.2024
Academy of Art University - , Fine Art Photography
02.2010 - 04.2013
Training Specialist - Fedex
Safety Specialist - Fedex
Onondaga Community College - Associate of Arts, Humanities

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William pellicci