William Pena
Rancho Cucamonga,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Securitas Security Services USA
02.2024 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed shift handover reports and debriefed next shift upon arrival.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by organization.
Bartender
Paul Martins American Grill
03.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Top Golf
02.2022 - 04.2023
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Dave And Busters
03.2015 - 10.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barback
Slaters 50/50
01.2012 - 01.2015
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Offered product samples, answered questions and helped customers find items.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Server Assistant
Hilton Anaheim
01.2011 - 01.2012
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
Dishwasher
Islamorada Fish Company
01.2009 - 01.2012
- Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Sandwich Artist
Quiznos Subs
01.2007 - 01.2009
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained clean and organized workspace, adhering to strict sanitation standards.
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Some College (No Degree) - General Studies
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Los Osos High School
Rancho Cucamonga, CA06.2005
Skills
- Staff Management
- CCTV Surveillance
- Access Control
- CCTV Monitoring
- Report Writing
- Superior customer service
- Complex Problem-Solving
- Team Training
Certification
- Licensed Security Officer - 2024
Timeline
Security Officer Supervisor
Securitas Security Services USA
02.2024 - Current
Bartender
Paul Martins American Grill
03.2023 - 01.2024
Bartender
Top Golf
02.2022 - 04.2023
Bartender
Dave And Busters
03.2015 - 10.2022
Barback
Slaters 50/50
01.2012 - 01.2015
Server Assistant
Hilton Anaheim
01.2011 - 01.2012
Dishwasher
Islamorada Fish Company
01.2009 - 01.2012
Sandwich Artist
Quiznos Subs
01.2007 - 01.2009
Some College (No Degree) - General Studies
Chaffey College
High School Diploma -
Los Osos High School
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