William Penn
Fairfield,Connecticut
Summary
Proactive professional and excellent communicator with expertise in managing day-to-day operations. Skilled in leveraging various databases to build relationships with customers. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.
Overview
12
12
years of professional experience
Work History
Community Manager
IWG Regus
11.2015 - Current
• Served as primary point of contact for clients; developed strong relationships that expanded business networks.
• Coordinated over 150 client accounts using various databases; maintained records such as lease agreements & invoicing details.
• Maximized revenue opportunities by actively upselling/cross-selling products & services; contributed significantly towards overall center revenue.
• Collaborated closely with sales team ensuring consistent messaging across all channels; captured potential prospects & submitted proposals via Sales Hub.
• Managed collections process; contacted delinquent customers regarding payment arrangements or overdue balances.
Assistant Manager
Distinctive Catering Of Albany And Saratoga
09.2012 - 10.2015
• Oversaw daily operations of the store, managed staff and inventory for optimal productivity.
• Implemented changes to enhance efficiency of daily activities; managed opening & closing procedures.
• Directed employees towards achieving productivity goals; resolved customer complaints maintaining high level of professionalism.
Education
Associate of Science - LIBERAL ARTS AND SCIENCES
Schenectady County Community College
Schenectady, NY06.2016
Skills
- Operations Management
- Account Management
- Database Management
- Customer Relationship Management
- Proficient in Microsoft Office
- Data Entry
Timeline
Community Manager
IWG Regus
11.2015 - Current
Assistant Manager
Distinctive Catering Of Albany And Saratoga
09.2012 - 10.2015
Associate of Science - LIBERAL ARTS AND SCIENCES
Schenectady County Community College
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