Summary
Overview
Work History
Education
REFERENCES
Timeline
Generic

William Perdomo

Buford,GA

Summary

Highly-skilled Operations Leader with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.

Overview

21
21
years of professional experience

Work History

COO (2020-2022) Operations Manager (2020-2024)

Magnolia Room Cafeteria
09.2020 - Current
  • Plan, monitor, and analyze key metrics for performance of operational processes and business results.
  • Established and develop guest experience and food quality practices to promote company culture and vision.
  • Implemented process for sales improvement by focusing in guest experience / guest satisfaction, aggressive new markets strategies, menu development and highest quality food.
  • Increased company revenue from $211,214.07 for April 2021 NET monthly sales to reporting March 2024 NET monthly sales at $352,785.28. In last 3 years company annual NET sales increased from $2.2M to $4.2M.
  • Devise strategies to ensure growth of programs company-wide, identifying and implementing changes that maximize output and minimize costs.
  • Build and maintain relationships with all department heads to make decisions regarding operational activity and strategic goals.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Review financial information and adjust operational budgets to promote profitability.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Leveraged experience through vital management positions guiding business to success.
  • Drive, measure, and continuously improve company's day-to-day operations
  • Define, uphold, and implement organizational policies and standards in compliance with financial and regulatory requirements.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Oversaw development of new products or services from conception to market launch.

Senior Leadership & Development Regional Manager

Garden Fresh Restaurant Corp.
11.2012 - 05.2020
  • Managed teams of 50 crew members per building in 4 separate Food Production Manufacturing facilities in 4 different states (California, Florida, Colorado and Georgia), overseeing efficiency, quality and safety of day to day operations
  • Led team of 12 managers (General, Production managers)
  • Organized financial reporting, scheduling and inventory systems to enhance productivity
  • Increased efficiency and effectively supervised up to 50 team members per facility in different states to achieve optimal productivity
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment
  • Drove revenue through effective sales strategy while evaluating and correcting profit loss areas
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product quality and availability
  • Trained new staff on job duties, company policies and safety procedures for rapid on-boarding
  • Conducted inventory audits with 1% accuracy following company procedures
  • Maintained strong vendor connections at all stages, including delivery structures and managing specific shipment or paperwork concerns
  • Reduced waste to 1.10% by implementing and managing actual vs theoretical food production, shipments and rotational practices.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Reviewed and edited all training materials for accuracy and company policy compliance
  • Directed training programs and development paths for managers and supervisors
  • Trained new hires to perform cross-training exercises with experienced workers
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Served instrumental role in organizational transformation and implementation and participated in 3 successful large-scale corporate restructurings (ROP HACCP Program, Pallet shipments, New Hiring training videos program)
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
  • Worked directly with Vice President of Supply Chain Operations and Vice President of Operations, Restaurant and Kitchens Directors of Operations, Purchasing and Culinary department management teams to brainstorm, discuss strategy and mitigate quality and performance issues
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Reduce workplace injuries to 0% in every building by implementing monthly safety training meeting and daily safety audits. No employee injuries in 8 years

Senior General Manager

Garden Fresh Restaurant Corp.
09.2008 - 10.2012
  • Managed Production Facility in Boca Raton FL, averaging 185k monthly guest counts in regular season and up to 245k monthly guest counts on high season about 2.6 million guest counts/year, sales combined about $20m to $22 million dollars per year.
  • Managed Production Facility in Atlanta GA, averaging 85k monthly guest counts in regular season, about 1.1 million guest counts/year, sales combined about $8.2m to $10 million dollars per year.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Regional Training Manager

Garden Fresh Restaurant Corp.
03.2003 - 08.2008
  • Started as District Department Trainer in Atlanta GA, on charge of hiring process and training of all new hires for all locations in Georgia.
  • Directed program of training and development for all New Restaurants Openings.
  • Successfully managed opening of 9 restaurants in different states, Raleigh and Cary in North Carolina, Crestwood location in St. Louis, 4 locations in Florida, Pembroke Pines and Boca Raton locations and 2 locations in Jacksonville FL (Orange Park and Jacksonville)
  • Managed opening of 2 of 6 locations in Illinois including New Production Facility
  • Collaborated on opening and food production training of Chicago Central Kitchen, this facility produced food for 6 restaurants and decide to switch roles to work behind scenes and into food manufacturing world.

Director of Operations

Showcase Cleaning Co Inc.
12.2010 - 06.2019
  • Directed team of 20 contractors in operational development of service network, including implementation of quality requirements and operating standards in over 1.5 million square footage of commercial space
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Supported building maintenance field crews to maximize quality and work efficiency
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
  • Organized and optimized daily operations of building maintenance crews in Georgia with consistent on-time delivery
  • Completed accurate material and labor estimates for jobs + budgets
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Led business planning, developed market strategy and established direct procurement of products from different vendors
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Business Consulting
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.

Education

ServeSafe Certification - Certification #21800251 - Food Services Management

National Restaurant Association
Atlanta, GA
03.2022

Workplace Harassment Manager Certification - Human Resources Management

GFRU And NavexGlobal
San Diego, CA
06.2019

HACCP Food Protection Manager NEHA Certification - Food Services Management

National Environmental Health Association
Denver, CO
05.2019

US FDA - FSMA Certification - US FDA Registration No: 12551680156

National Environmental Health Association
Denver, CO
08.2016

Master of Business Administration - Business Administration And Management

Universidad De Los Andes
Colombia
2002

REFERENCES

Victor Phan

Garden Fresh Restaurants LLC

Vice President of Supply Chain Operations & Development

vphan@gardenfreshrestaurants.com


Sean Christie

Garden Fresh Restaurants LLC

Vice President of Operations

schristie@gardenfreshrestaurants.com


Christopher Veronesi

Garden Fresh Restaurants LLC

Director of Operations

cveronesi@gardenfreshrestaurants.com


Kinsey Barreto

Garden Fresh Restaurants LLC

Director of Operations

kbarreto@gardenfreshrestaurants.com

Timeline

COO (2020-2022) Operations Manager (2020-2024)

Magnolia Room Cafeteria
09.2020 - Current

Senior Leadership & Development Regional Manager

Garden Fresh Restaurant Corp.
11.2012 - 05.2020

Director of Operations

Showcase Cleaning Co Inc.
12.2010 - 06.2019

Senior General Manager

Garden Fresh Restaurant Corp.
09.2008 - 10.2012

Regional Training Manager

Garden Fresh Restaurant Corp.
03.2003 - 08.2008

ServeSafe Certification - Certification #21800251 - Food Services Management

National Restaurant Association

Workplace Harassment Manager Certification - Human Resources Management

GFRU And NavexGlobal

HACCP Food Protection Manager NEHA Certification - Food Services Management

National Environmental Health Association

US FDA - FSMA Certification - US FDA Registration No: 12551680156

National Environmental Health Association

Master of Business Administration - Business Administration And Management

Universidad De Los Andes

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